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Kaplan’s Student Services Manager will hire, manage, and coach the center service team which could include Associate Services Managers, Operations Specialists, and/or Student Advisors. He/She will be responsible for the overall Kaplan student experience at the Atlanta center by managing the center service team, customer touch points, and day-to-day operations. In addition to ensuring an excellent student experience, the Student Services Manager will oversee human resources, operations and payroll expenses, facilities, technology, and compliance.

Primary Responsibilities

• Develop an effective team by providing ethical leadership, training, coaching and development
• Ensure excellence in all student experiences in the local center and at offsite locations
• Develop and implement course delivery improvements based on student surveys, feedback, and inquiries
• Drive operating income by controlling expenses through efficient center processes, effective class scheduling and staffing
• Become a Kaplan test expert, including admissions timelines and Kaplan’s courses and services
• Advise students with professionalism and expertise, use a consultative sales approach with new prospects
• Resolve student concerns and lead center staff to take proactive measures to prevent customer complaints
• Serve as Designated School Official to process international student visas, maintain F-1 student files in accordance with state and federal guidelines
• Negotiate contracts with schools, vendors, and businesses
• Coordinate and serve as contact for all facility maintenance and repair and manage in-center technology
• Manage billing, accounts payable, accounts receivable, and materials inventory ; ensure center compliance with national policies and procedures

Knowledge, Skills & Abilities

• Strong team-building skills and ability to motivate team to continuously improve performance
• Excellent interpersonal, communication, presentation, and leadership skills
• Strong problem-solving and decision-making capabilities; strong analytical skills
• Organizational and long-range planning skills with the ability to handle numerous details
• High energy level, confident and optimistic demeanor and the ability to thrive in a fast-paced environment
• Results focus and strong management skills with the flexibility to handle multiple tasks

Requirements

• 3+ years experience in operations, sales, or comparable area of management
• Bachelor’s degree or equivalent
• Ability to work extended hours in order to meet business objectives

Click here to apply!

Hiring Organization: Kaplan Test Prep and Admissions

• Location: Atlanta, Geogia
• Compensation: Salary
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