VHA/ERI
Exciting Opportunity!
VHA (www.vhacorp.com) is the leading prepaid wireless distributor in United States. Along with being a premier national distributor of Virgin Mobile and Motorola OEM Accessories, VHA is currently the largest National Distributor of Boost Mobile (www.boostmobile.com). With the outstanding wholesale experience and resources, VHA is now opening a Boost Mobile Exclusive Retail Stores, the fastest growing wireless company in America. VHA strives to provide an exciting and challenging environment where you can passionately contribute to the growth of this company thats looking for people to develop with us, and find a place of mutual learning, and enjoy yourself along the way.
If you want to work in a fast paced, quick changing, exciting, team-based, and fun work environment....VHA is the place for you! Join us in the fast growing pre-paid wireless cell phone business!!!!
Job summary: Supervise all operations of a multi-functioning facility. These functions consist of Warehouse, Will Call, Face to Face Customer Service and Phone Center Customer Service. You will handle all leadership and facilities issues for our Houston Operation. Manages 3-5 Fulltime staff and reports to the logistics operations manager.
Job Duties & Responsibilities:
Manage, lead and motivate the Warehouse, Will Call and customer service team to provide a world class customer service experience.
Insure "high quality" personal customer service is provided.
Drive sales of products and services
Quickly and accurately shipping of all orders in the Southern Region
Improve will call wait time and customer service efficiency.
Coach and cross train all current and new representatives.
Recommend staffing levels to insure customer service and operational excellence
Develop and install best practices and standard operating procedures.
Insure that customer service is provided 9AM to 5PM Monday Friday. And 10:00 AM 1:00 PM on Saturday.
Manage allocation programs in times of inventory shortage.
Manages and is responsible for producing high quality results for the Southern region (Employee Management, Warehouse, Will Call, Customer Service)
Coordinate procedures/policies between the Houston Operation and other locations and departments
Manage effective communication of return product procedures; RMA
Manage automated ERP based customer support system
Job Skills and Requirements:
Minimum of 2 years in customer service call center operations
Minimum of 2 years in directly supervising a call center and or Warehouse.
Consumer electronics experience.
Multi-Language a plus.
Strong leadership and coaching skills.
Strong organization building skills
Experience in ERP based customer service management systems.
Strong "hands on" computer skills.
Equal Opportunity Employer
Health Benefits Available
- Location: Atlanta, GA
- Compensation: 35K-40K
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.