Technical Support Representative – IT Help Desk
Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants’ needs.
A-AAccess Online Payment Systems’ twenty-year history has been marked by innovation and growth. We have developed and own over 95% of the technology we use, and we are constantly developing new technology solutions to meet industry needs for speed and reliability. Our success is due to these industry-leading technology solutions, our customer-centric philosophy, and our team of highly qualified, versatile employees.
Technical Support Representative Opportunity
A-AAccess Online Payment Systems is currently seeking a mature, highly motivated
Technical Support Representative to staff our IT Help Desk. This position will entail having intermediate knowledge of IT. Responsibilities will include account setup, technology related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.
Priority will be given to candidates who have experience with EFT applications and/or supporting POS systems, but training will be provided for EFT and other installation / troubleshooting requirements.
Help Desk Position Responsibilities:
• Set up clients in EFT
• Trouble-shoot installation and error messages for various Point-of-Sale programs
• Follow up with customers on their installations
• Assist customers in correcting transactions in EFT
• Support merchants with terminal downloads
• Assist interoffice employees via a ticketing system
Requirements:
MCP Certified
Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
Knowledge of general office procedures
Knowledge in any tracking tool software / CRM
Excellent organizational and time-management skills
Ability to work independently with minimal supervision
Excellent in troubleshooting Microsoft Office, XP problems
Good documentation skills
Additional Desired Qualifications:
A+ Certified
Net+ Certified
To be considered for this opportunity, please submit your resume and salary requirements to hr@aaaccess.com.
***Please note that we are not considering applicants outside the Atlanta area.***
For more information about A-AAccess, please visit
http://www.a-aaccess-jobs.com. No phone calls or faxes please.
- Location: Decatur
- Compensation: Commensurate with skills and experience.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.