craigslist | technical support jobs in atlanta

Tier 1 Technical Support (Marietta, GA.)

2009-12-10T11:18:51-05:00

Well established Telecommunication company that specializes in VoIP is looking for Tier 1 Techs that have both Data and Voice experience to join there team. Knowledge of Cisco is a plus, must have excellent technical support background, Call Center knowledge and excellent customer support. Must be able to work shift hours Monday-Friday 7am-10pm and weekends 8am-8pm. Please read over the complete job description listed and send resumes if you meet requirements to thawkins@itresourcemarket.com.

Tier 1 Technical Support

Responsibilities:
� Maintain ACD availability to answer all incoming customer calls in queue with appropriate opening script, customer identification, Average Talk and Wrap Up time objectives.
� Resolve customer reported difficulties on all elements of service which offers, including but not limited to E-mail, voicemail, auto attendant, Web Hosting, Internet connectivity, voice connectivity, browser configurations.
� Troubleshoot advanced product or service issues, including but not limited to DS1 transport, PRI / CAS / FXS telephony, and DNS with proper escalation as necessary to achieve optimal trouble resolution times.
� Responsible for handling customer calls with a positive problem-solving attitude.
� Properly document in OSS system call purpose and resolution.
� Complete every call with appropriately setting customer expectations for issue/problem resolution time frame and notification.
� Properly code trouble tickets using Ticket classification Guidelines. Utilize online resources such as Online and the Knowledgebase to resolve customer troubles.
� Actively participate in training classes for new products and services.
� Consult with Tier II or supervisor as needed for problem resolutions.
� May also perform additional duties such as; data analysis, project management, reporting.
� Provide input for troubleshooting scripts and diagnostic tools

Mandatory Experience, Skills & Abilities:

� Strong verbal and written communications and interpersonal skills
� Minimum 1 year call center experience
� Minimum 2 years desktop computer skills to include thorough working knowledge of all Microsoft operating systems and applications/programs, PC Hardware, desktop applications and peripherals such as printers and fax machines.
� Minimum 2 years with TCP/IP protocol suite. SMTP, DNS, HTTP, etc
� Minimum 1 year trouble shooting experience with Cisco routers and switches.
� Minimum 1 year trouble shooting of Data Networking and routing protocols. OSPF, BGP, Access Control Lists, NAT, DHCP, and subnetting.
� Minimum 1 year trouble shooting Layer 1 transport , DS1 and DS3 Circuits
� Minimum 1 year trouble shooting LAN Networking. Switched vs. Hub environments, DHCP, NAT and Firewall applications.
� Minimum 1 year with VPN services and required desktop client configuration.
� Must be a proven self motivator with a good work ethic, and have demonstrated the discipline to work independently.
� Able to work efficiently with the stress of a fast paced environment.
� Problem solving skills, resourceful and effective in making decisions.
� Excellent troubleshooting skills
� Excellent analytical skills
� Proven self starter who can work effectively both independently and in a team environment
� Minimum 1 year managing multiple projects simultaneously
� Minimum 2 years of basic voice and data networking concepts
� Ability to work different shifts in a 24x7 environment (i.e. not strictly 9 to 5)
� On call 24x7 to support the needs of the call center
� Willingness to work overtime
� College Degree. B.S. or higher in technical discipline or experience equivalency
� Cisco CCNA or equivalent hands on experience

Desirable
� Production Internet services, ASP, CLEC, ILEC, or DLEC experience
� Experience working for retail or wholesale telecommunications service providers, ASP, ILEC, CLEC, or IXC
� Computer Science degree or equivalent expertise and industry experience
� Experience with off-the-shelf network management applications
� Experience with high-availability computing, network, and storage solutions
� Experience in managing both voice and data networks
� Experience managing IP services such as email and web hosting
� Strong verbal and written communications and interpersonal skills
� Experience with traditional TDM and/or VoIP telephony.

Field Service Technician (Norcross)

2009-12-09T08:50:46-05:00

A rapidly growing fast paced Systems Integrator in Norcross has an opening for a Field Service Representative.

Knowledge of PLC control systems, SCADA systems, Radio Telemetry and all types of Process Control Instruments for is beneficial. .

Duties would include Start-Up of new jobs, servicing and calibration of existing equipment at the customer's location.
You must be able to travel 4 to 5 days per week within the Southeast.

Company Vehicle or Mileage reimbursement.

Technician will need to be able to trouble-shoot, calibrate and commission field instruments a and control systems with little or no supervision.

Send resume to jobs@mrsystems.com.

Full-time position located in Norcross, GA.

Must have good communication skills.
Applicant needs to be fluent in Microsoft Excel, Word and Outlook.
Minimum 2-year degree in related field.
ISA - Certified Systems Technician preferred
Rich Benefit Package.
Please see our website for a complete list of services that we offer.
www.mrsystems.com
No phone calls!

Entry-level Technical Support Staff (North Druid Hills - Atlanta)

2009-12-08T00:58:38-05:00
Due to recent growth, an innovative video server/software development company based in North Druid Hills area has openings available for entry-level customer-oriented technical support staff. If you are prepared to contribute immediately and interested in assuming additional opportunities for further growth, fax resume to: 404-327-8831 or email: jobs@videotechnics.com.

The candidate must possess the following skills:

� Experience with Windows NT and Windows 2000, Windows XP
� Experience with Windows Networking
� Highly organized self-starter; ability to successfully perform multiple assignments concurrently. Ability to meet aggressive deadlines
� Detail oriented and thorough; demonstrate initiative to perform tasks that increase operational efficiency
� Excellent written and oral communication skills

The ideal candidate would also meet the following requirements:

� Video Systems knowledge
� Experience as a software tester
� Experience with Test Track bug tracking software
� Experience with Macintosh Networking
� Experience with Unix/Linux Networking

The person will be responsible for all of the following tasks:

� Perform testing of software applications
� Provide customer support to existing client base
� Provide sales support via product demonstrations
� Execute detailed test cases for test plans
� Keep Test Machines current with software versions
� Help maintain test lab equipment in good working order
� Generate reports on the status of software applications undergoing the testing process
� Verify that documentation matches software features and limitations
� Test new products and hardware platforms
� Supporting all in-house development systems and servers
� Integrating and testing new products and hardware platforms
� Providing technical support with NT and Networking expertise
� Customer network support for existing and new customers including installs, troubleshooting, phone and on-site support

Flexible Hours - 20-40 hours per week � some travel possible

VFD and Automation Service Eng (Norcross, GA)

2009-12-07T22:45:29-05:00
EMA Inc (www.emainc.net) is a Norcross company specializing in electronic motor drives (VFD s) and automation. We're looking for an experienced field service engineer to join our excellent team. If you have experience with PLCs, VFDs, DC Drives, or automation, please visit our website and forward your resume. Please indicate specific brands or equipment with which you are familiar.

EMA is a well established company with offices in Norcross, GA, Cortland, NY, and Hazleton, PA.

Copy/ATM Service Technician (Greater Atlanta)

2009-12-07T16:11:42-05:00
TRM Copy Centers, LLC is seeking a Copy Machine/ATM Service Technician for greater Atlanta area and statewide.

As a TRM Service Technician you will:
* Maintain, service and supply account base
* Promote excellent customer service
* Safely operate and maintain company vehicle

To meet the MINIMUM QUALIFICATIONS of this opportunity you MUST have:
* 1+ years of mechanic or electronic repair experience. Copy and/or ATM machine experience preferred.
* Strong mechanical aptitude
* Excellent driving record
*Ability to pass a criminal background, driving record, credit record check and drug test.

We offer a 401(k) plan with employer match, company vehicle, cell phone allowance, medical, dental, vision, prescription, company paid life, employee assistance plan and a very generous PTO (paid time off) program in addition to paid holidays.

There are many ways to apply for this position:

1. E-mail your resume AND salary requirements to the e-mail address above.
2. FAX your resume AND salary requirements to 503-943-3801
3. Snail mail your resume to: TRM Copy Centers, LLC, Attn: Human Resources, 12441 NE Marx Street, Portland, OR 97230.

Experienced Electronics, Pro-Audio Service Technician (N.. Druid Hills Road, @ I-85 / Atlanta)

2009-12-07T15:49:45-05:00
Must have Pro-Audio / Music Industry knowledge, proven electronic technician , board-level experience. Prefer a Musician.

We service/repair Guitar Amplifiers, Mixers, Mixing Consoles, Keyboards, Digital Effects, Speakers, Speaker Cabinets, Crossovers, Power Amplifiers, ADAT, DAT, and Analog Equipment.

This is a full time day job and is available if you qualify. Two Positions are left. Placement exam is required.

Great group to work with! 9:30 � 6:00 M-F / Paid weekly/ Medical / 401K / Credit Union / Fax Resume to: 404-325-4175

We are celebrating out 36th year serving the Southeast Pro-Audio Community.

Salary USD 23800 - 52000 Per Year
Career Level Required Experienced (Non-Manager)
Experience Required 2+ to 5 Years
Education Required Some College Coursework Completed
Job Type Employee
Job Status Full Time
Hours/Shifts First Shift (Day)

Contact Information
1438 Tullie Road, NE Phone :
Atlanta, GA 30329 Fax : 404-325-4175
US Email : job@wizardelectronics.com

Computer Technician - Part Time (Kennesaw to Powder Springs)

2009-12-07T15:21:48-05:00
Description

� CMIT Solutions is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by providing a range of services and solutions � from training, installation, system maintenance and support to disaster recovery.

Position: FLEXIBLE PART-TIME COMPUTER NETWORK TECHNICIAN

CMIT Solutions is currently seeking knowledgeable Computer Network Technicians to help us support and develop client/partners in the West Cobb County area.

Responsibilities will be to assess client/partner environments, support, design, install, troubleshoot and maintain client/partner networks and computers.

Requirements

Experience
� A self-starter with proven computer and networking capabilities
� 3-5 years designing, supporting and maintaining client/partner networks
� Strong knowledge of PCs and networking
� Strong knowledge of wired and wireless networks
� Experience using Microsoft Office

Desired Qualities
� Positive high energy
� Ethics-driven with extreme client/partner focus
� Ability to take initiative and manage time effectively
� Integrity
� Team spirit
� Strong desire and passion to excel
� Punctuality is essential

Required Skills
� Excellent people skills.
� Good verbal and written communication skills.
� Excellent trouble-shooting skills
� Ability to project a positive service attitude.
� Ability to develop rapport and present and promote products and services to potential clients/partners

Certifications
Ideal candidates will have one or more of the following certifications:
� MCSE
� A+
� CNE

CMIT Solutions requires that all Computer Network Technicians pass the necessary CMIT Solutions certifications.

Computer Network Technicians are required to read and understand all company marketing and promotional materials as they relate to the sales of the company's services and products.

THIS IS A PART-TIME POSITION.

Product Specialist (Norcross)

2009-12-07T11:45:40-05:00
Position Description:
Seeking a well-rounded, highly motivated, detail-oriented individual, proficient in technology to fill the position of Product Specialist/Manager for an established company launching a new Internet based product, which will be offered to existing and new customers.

Responsibilities Include:
� Interface with and train sales team on the product
� Follow up with sales leads
� Product demonstration and tutorials
� Update and complete manuals and marketing materials
� Product testing and evaluation
� Troubleshoot problems and communicate with internal support team
� Act as liaison to programming staff
� Set up and maintain customers
� Customer service and support

Skills Required:
� Proficient in Microsoft Word, Excel and Internet Explorer. Microsoft SQL Server or other database applications a plus
� Any technical computer application or programming experience or education a plus
� Excellent verbal and written communication skills
� Excellent time management skills while paying attention to detail and thoroughness
� Work independently with minimal supervision
� Prefer college-degreed candidate, but will consider non-degreed candidate with the right skill-set and experience
� Any payroll, time clock or time and attendance experience is a plus.
� Seeking a candidate looking to build a long-term career with our company.

Compensation and Benefits:
Salary based on experience
Full Benefits Package: Medical, Dental, Long-term Disability & Life Insurance, 401K program

Please respond immediately with your resume, references and salary history. Thank you!
****In the subject line of your email please put "Product Specialist"****
**A basic skills test and a microsoft word and excel test will be given during first interview***

Digital Copier Technician (Greater Atlanta)

2009-12-07T09:58:50-05:00
Local firm seeks experienced field person for service calls. Fifteen year old company has need for territory coverage in black and white and color copiers. Konica Minolta and Kyocera experience a plus. Networking,scanning and color training a must. Immediate need.

IT support partners (Atlanta and surrounding areas)

2009-12-07T03:44:13-05:00
We are looking for IT companies in the Atlanta area to partner with to offer our Remote Data Backups service to their clients and to provide onsite support for our current clients when the need arises in your local area.

Our partner program is well established and includes everything you need to promote the service. Everything is branded with your logo and contact info and is very customizable. We pay 20-40% on re-occurring commissions every month and you can either manage the clients yourself or we can for you. All the information about how our partner program works and how to get started can be found on our website www.RemoteDataBackups.com.

Remote Data Backups, Inc. has been providing business class online backups for over 10 years and we have thousands of clients all over the U.S. that also often need onsite technical support when they use our backup service. Typically this is when they have experienced a hardware failure and they need to get up and online before they can recover their data through our software. We send these clients directly to our partners.

Regional Service Technician I (30312) - Atlanta, GA (GA, Atlanta)

2009-12-04T17:51:26-05:00
To express interest in this position please go to: https://home.eease.com/recruit/?id=480135

REGIONAL SERVICE TECHNICIAN I (30312)

Qualifications: The following are preferred or desired unless specifically stated:
High school graduate or equivalent required, AS degree preferred
Minimum 2 years retail store level experience desired
Minimum 1 year technology help desk or I.T. store support experience preferred
Low voltage voice and data cabling experience
Good communication and professional level interpersonal skills required; this position will interface directly with customers and end users; must be able to communicate effectively in English using all standard business methods of communicating
Well developed written communication skills required to provide accurate notation, billing, and parts order information
Must possess strong customer service skills, effective problem solving skills
Must possess a strong sense of urgency in managing both SLA repair and inventory turn times
Ability to work in adverse repair/installation environments
Must possess ability to work independently as needed while being a strong team player
Must pass criminal background, pre-employment drug screening, Motor Vehicle Record check to be considered for employment
Must demonstrate history of safe work habits

This position may provide support to any or all of the services provided by Tolt Service Group. However, candidates seeking employment at this level may not be required to support all services. The following Key Responsibilities outline many of the services provided by the company:

Key Responsibilities will include:
Troubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments
Edit all aspects of trouble tickets assigned to the work zone
(Includes providing comprehensive notes / resolution information / equipment information / closure detail)
Order parts for all completed tickets with accuracy and timeliness
Provide trouble ticket billing information when required
Maintain spare and parts inventory in van for multiple customer environment
Maintain constant adherence to Inventory Control practices and standards

Additional Responsibilities may include, but are not limited to:
Complete ad hoc IT hardware installation tasks as needed
Complete project-based IT hardware installations as needed
Complete staging / integration services of IT hardware as needed
Support low voltage cabling projects as needed
Support within installation or cabling projects may require travel
Extensive driving required in company provided vehicle
May be assigned other duties as needed

Compensation: Wage commensurate with experience and qualifications (Grade 12).This position is classified as non-exempt hourly.

GA, Atlanta - RST I (09-12-0001)

AN EQUAL OPPORTUNITY EMPLOYER

Technical Support - Apple At Home Expert (Atlanta)

2009-12-03T20:25:27-05:00
Technical Support - Apple At Home Expert

You know Apple is passionate about creating the world�s most innovative products. But it�s just as passionate about the people who buy them. So as an Apple Virtuoso, when customers call in with questions, you won�t just provide answers. You�ll provide an experience. You�ll focus on the small details. You�ll impress, engage and inspire. And you�ll do it all right from home.

A home-based candidate we�ll love
Has some customer service experience, or just likes to help people.
Has a workspace with a desk, a chair, and a door.
Has, or is willing to get, an analog phone line.
Has, or is willing to get, internet service meeting minimum requirements.
Doesn�t need a manager around to get motivated�or co-workers.
Can work 16 hours/week (including one 8-hour weekend day).
Might not know everything there is about computers, but is willing to learn.
Can navigate a windows environment.
A home-based position you�ll love
Helping people go from harried to happy (or Helping put a smile on customers faces).
Realizing trouble-shooting isn�t as much trouble as you thought.
Working independently on a schedule that fits yours.
Exercising multi-tasking skills as you manage multiple systems and applications.
Giving people yet another positive Apple experience.
Getting great pay and benefits.
Saving a bundle on gas.
The ideal opportunity to use what you know

A job as an Apple employee working from home is the chance to use your hands and your heart. To use your knowledge and experience. To contribute meaningfully to people�s lives with you technical know-how. To delight Apple customers�and yourself.

Are you ready to become an Apple Virtuoso? If so, please submit your resume online at http://www.apple.com/jobs/us/ahe.html. Apple is an EOE/AA employer.

SOFTWARE TECH SUPPORT / LEGAL CASE MGMT and FINANCIAL ACCOUNTING (Fulton County)

2009-12-03T18:21:22-05:00
2 available positions for software technical support at an industry leading Legal software company. 1 position REQUIRES additional knowledge of Accounting and related financial practices.

Required Skills/Qualifications

No experience is required. Must have a high school diploma. Extensive client server and/or sales skill with a heavy knowledge of Windows operating systems is required. The ability to respond to common inquiries, technical questions or complaints. Must possess strong oral and writing communication skills. Must be able to define problems, collect information, establish facts, and draw valid conclusions. Employer requires a background check and a drug screen.

Preferred Skills/Qualifications

Some technical support experience is preferred. The ideal candidate will be extremely smart, organized, capable of "thinking on the run" and one who does not require constant supervision. Individual needs to be flexible and willing to take on a wide range of responsibilities. Dependable, initiative, self-direction and empowerment are all characteristics our ideal candidate will possess.

Job Duties & Related Information

Receive and resolve incoming client questions and problems regarding Client Profiles software applications with direct telephone contact being the primary method of communication. Generate high satisfaction among clients through exemplary customer service and by meeting client's expectations of knowledge, empathy and professionalism. Maintain individual as well as departmental goals for quality, productivity and revenue generation. Refer higher level client issues, questions or problems to the appropriate senior support personnel. Update and maintain client, technical, and enhancement databases. Communicate effectively and efficiently in a fast paced, team environment.

Please respond with a resume and cover letter including salary requirements.

Bi-Lingual(Spanish) Tier 1 Tech (Marietta, GA.)

2009-12-03T15:43:54-05:00
Well established telecommunication company that specializes in VoIP is looking for an experienced Spanish Tier 1 Tech to join there team. Must speak Spanish to be considered for this position and have the technical background to support as well. This position does require shift work please read over the complete job description and only apply if you meet the criteria. Please email resumes to thawkins@itresourcemarket.com.

Tier 1 Technical Support

Responsibilities:
� Maintain ACD availability to answer all incoming customer calls in queue with appropriate opening script, customer identification, Average Talk and Wrap Up time objectives.
� Resolve customer reported difficulties on all elements of service which offers, including but not limited to E-mail, voicemail, auto attendant, Web Hosting, Internet connectivity, voice connectivity, browser configurations.
� Troubleshoot advanced product or service issues, including but not limited to DS1 transport, PRI / CAS / FXS telephony, and DNS with proper escalation as necessary to achieve optimal trouble resolution times.
� Responsible for handling customer calls with a positive problem-solving attitude.
� Properly document in OSS system call purpose and resolution.
� Complete every call with appropriately setting customer expectations for issue/problem resolution time frame and notification.
� Properly code trouble tickets using Ticket classification Guidelines. Utilize online resources such as Online and the Knowledgebase to resolve customer troubles.
� Actively participate in training classes for new products and services.
� Consult with Tier II or supervisor as needed for problem resolutions.
� May also perform additional duties such as; data analysis, project management, reporting.
� Provide input for troubleshooting scripts and diagnostic tools

Mandatory Experience, Skills & Abilities:

� Strong verbal and written communications and interpersonal skills
� Minimum 1 year call center experience
� Minimum 2 years desktop computer skills to include thorough working knowledge of all Microsoft operating systems and applications/programs, PC Hardware, desktop applications and peripherals such as printers and fax machines.
� Minimum 2 years with TCP/IP protocol suite. SMTP, DNS, HTTP, etc
� Minimum 1 year trouble shooting experience with Cisco routers and switches.
� Minimum 1 year trouble shooting of Data Networking and routing protocols. OSPF, BGP, Access Control Lists, NAT, DHCP, and subnetting.
� Minimum 1 year trouble shooting Layer 1 transport , DS1 and DS3 Circuits
� Minimum 1 year trouble shooting LAN Networking. Switched vs. Hub environments, DHCP, NAT and Firewall applications.
� Minimum 1 year with VPN services and required desktop client configuration.
� Must be a proven self motivator with a good work ethic, and have demonstrated the discipline to work independently.
� Able to work efficiently with the stress of a fast paced environment.
� Problem solving skills, resourceful and effective in making decisions.
� Excellent troubleshooting skills
� Excellent analytical skills
� Proven self starter who can work effectively both independently and in a team environment
� Minimum 1 year managing multiple projects simultaneously
� Minimum 2 years of basic voice and data networking concepts
� Ability to work different shifts in a 24x7 environment (i.e. not strictly 9 to 5)
� On call 24x7 to support the needs of the call center
� Willingness to work overtime
� College Degree. B.S. or higher in technical discipline or experience equivalency
� Cisco CCNA or equivalent hands on experience

Desirable
� Production Internet services, ASP, CLEC, ILEC, or DLEC experience
� Experience working for retail or wholesale telecommunications service providers, ASP, ILEC, CLEC, or IXC
� Computer Science degree or equivalent expertise and industry experience
� Experience with off-the-shelf network management applications
� Experience with high-availability computing, network, and storage solutions
� Experience in managing both voice and data networks
� Experience managing IP services such as email and web hosting
� Strong verbal and written communications and interpersonal skills
� Experience with traditional TDM and/or VoIP telephony.

Field Engineer - WiMAX/wireless (telecommute but living in Atlanta)

2009-12-03T15:29:34-05:00
Field Engineer � WiMAX

As the leader in the WiMAX solutions market, our client boasts the most extensive deployments and product portfolio in the industry. They currently reach customers in over 140 countries through distributors offering WiMAX-based products, wireless local network, and point-to-multipoint products. Through their continual innovations, core technology developments and creation of industry standards, our client is a true pioneer in their industry, and a champion of the widespread adoption of standard-based products.

Our client is currently seeking WiMAX Field Engineers to join their company. Reporting to the Lead Engineer, these individuals will be responsible for the implementation of the WiMAX network. Please note: There are 4 positions available; 1 on the West Coast, 1 in the Midwest and 2 on the East Coast, all are telecommute positions and we prefer local candidates.

Responsibilities:

� Responsible for the implementation of WiMAX network.
� Responsible for installation supervision, site acceptance and troubleshooting all network elements including RF Audit and Site Surveys.
� Network Planning, Pre-Configuration of Networks and the Installation & Commissioning.
� Provide field engineering support for the integration and commissioning of wireless solutions.
� Design, implement and troubleshoot wireless network infrastructure.
� Conduct wireless site surveys/final sweeps and make corresponding recommendations for optimization of the network.
� Troubleshoot wireless networks by using a variety of test tools.
� Utilize wireless protocols and frequencies in the field.
� Research wireless based technology and trains on current materials.
� Responsible for project documentation and deliverables.

Requirements:

� BS in Electrical Engineering or Computer Science or related field or equivalent experience.
� 3 + years direct experience performing wireless broadband network design and support, including experience with VoIP.
� Very strong background in IP networks, design, implementation and maintenance.
� 3 + years direct experience system engineer or equivalent for a wireless broadband equipment manufacturer or system integrator.
� Must have solid practical experience with wireless broadband and RLAN equipment.
� Direct experience with lab test equipment including spectrum analyzers, signal generators, vector test analyzers, smart bits, BERT and Ethernet sniffers/analyzers.
� Writing reports and technical documents in publishable form.
� Travel up to 75% of the time.
� Ability to lift up to 50 lbs.

COMPUTER TRAINING CONSULTANT (ATLANTA)

2009-12-03T14:54:37-05:00
COMPUTER TRAINING CONSULTANT

Computer Training Consultant needed for a medical study for up to 8 days over a 4 to 6 week period. Train end-users on how to use our web based data collection tool.

REQUIRED:

Superior delivery and excellent presentation skills with all levels of audiences.
Travel to customer sites
Reliable Transportation
Microsoft office and web based application experience a must.
Ability to work independently

PREFERRED:

Medical experience a plus

Compensation is $480.00/day, plus mileage and lunch stipend. Please email a copy of your resume and 3 � 4 references.

Electronic Engineer Technical Writer (Douglasville Georgia )

2009-12-03T13:35:13-05:00
Electronic Engineer with Technical Writing skills
Job is located in Douglasville Georgia with a small startup antenna company which builds radio directions finding systems.
Employment 24 hours per week.
e-mail ferrel@AntennaAuthorityinc.com or fax (770-577-7180) resume and salary requirements.

Position Description:
Participate in the development of RF, Analog, and Digital circuit design using discrete components and chipsets with design of antennas over multiple bands and characterizing the resulting set up and monitor Computer-Controlled Antenna tests. Document result and help in writing sales material and detailed instruction manual.

Experience needed in following general areas:
RF/Analog circuit design/Digital circuit design and PCB layout tools
Metal working tools, brake, sheer, lathe, saw
Use of oscilloscopes, network analyzers, spectrum analyzers, and signal generators
Writing code for PIC processor or single board computer
Windows software, word, excel, and power point
Writing Manuals for equipment as built

Experience Required:
Many years of experience in some of the above fields of engineering

Must be physically able to perform followings duties:
Mount equipment on the test stand as much as 75 pounds
Mount antennas on test platform 16 feet high with steps
Walk across terrain to antenna range

U.S. Citizenship required (green card holders and permanent residents not eligible).
Start up company no health coverage provided.

Senior Customer Support Representative (Suwanee, GA)

2009-12-02T09:04:32-05:00
Suwanee based company is seeking an addition to our Customer Support team! Ideal candidate should be totally COMMITED to the customer service experience and should have a positive attitude, be RELIABLE, self-directed and possess strong troubleshooting as well as verbal and written communications skills. The Senior Customer Support Representative will serve as a team leader in a Tiered support environment. Candidate will take incoming calls while maintaining a steady email case load as well as serving as first point of contact for escalated cases from tier 1 support. Responsibilities will include answering email and phone support questions related to a custom web-based application as well as fundamental browser support, email hosting support, website client configuration and setup. Candidate will also be responsible for interacting effectively with other team members, demonstrating strong leadership, interpersonal and communication skills and fostering continuous improvement in the processing of customer contacts in a fast paced, high volume environment. Candidate should possess leadership in implementation and adherence of company policies and procedures, ensuring customer satisfaction as it relates to customer requests for assistance and information, and performing proper troubleshooting and investigations to manage and resolve case escalations.

Must have proven knowledge of Microsoft operating systems, browser and Internet usage. Experience with MS Access query writing, IIS, HTML, DNS management, domain and email hosting are required.

This is NOT a Network Administrator, Network Technician or Hardware Support position, it is a SOFTWARE Customer Support position. Only those with that interest need apply.

The company is a small, dynamic company with BIG company benefits including matching 401K, health insurance, dental insurance, tuition reimbursement, and company paid long lerm and Short term disability insurance. Great Salary for the Right Person!

The position�s shift and hours are: Monday � Friday / 8:30AM � 5:00 PM

Software Trainer (Sugar Hill, GA)

2009-12-01T15:30:58-05:00
Lighthouse Practice Management Group, Inc. is a group of individuals with over 100 years of combined experience in dental practice management software. Our focus is PLZ (just say �please�), our server-based software suite that significantly extends the capabilities of all of the most popular dental practice management systems. We are growing and looking for a new member of our team.

Software Trainer

Reporting to the Support Manager, the Software Trainer will remotely train new and existing clients on the company's patient communication / practice management software. Additionally, you will be responsible for performing the following duties:
� Create traditional and computer-based training materials for end-users
� Serve as the primary point of contact for recently trained clients, until they can be transitioned to the support team
� Assist support team by taking client requests for feature-specific training
� Perform post-training follow-up with all new clients to help assure customer satisfaction
� Follow-up with clients in an effort to get the client to use more of our available features
� Participate in needs analysis studies to determine training needs for clients
� Confer with clients to gain knowledge of specific needs
� Formulate teaching outline and help determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops
� Develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works
� Select or develop testing and evaluation procedures to be used at completion of training
� Revise design of training curriculum and methods to improve effectiveness

Qualifications:
The ideal candidate will possess the following abilities, attributes, experience and skills:
� High School Diploma
� 1+ years software training experience
� Experience performing remote training
� Experience training clients that are non-computer users and not technically savvy
� Demonstrate proficiency and high comfort level with Microsoft Windows, Internet searching and browsing, various email programs, and word processing software
� Ability to teach your audience
� Positive attitude and an infectious level of energy
� Consistent level of enthusiasm and patience while managing difficult or emotional customer situations
� Ability to learn new software easily, excellent communication and self motivation skills

Benefits:
We value our employees� time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To Apply:
To respond to this opportunity, please go to: https://administaff.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=55907

Administaff is not a staffing agency. In fact, most of our listings presented are great full-time or part-time opportunities with small- to medium-sized companies. By delivering HR services such as recruiting, payroll and training, Administaff can help its clients focus on what they do best. And because we have the inside track to these firms, you'll have a jump on your next career!

EOE

Tier 1 Technical Support Rep (Work from home)

2009-11-30T15:11:26-05:00
We are recruiting nine Tier 1 Technical Support Technicians who can work from home for a temp-to-perm assignment. Successful candidates MUST pass 4 proficiency/skills tests and have at least one technical certification (Examples include: A+, MCP, MCSE, etc.) in addition to a high school diploma. Candidate must also complete a drug test, background check, education check, and reference check. Bilingual candidates are eligible (pending a Spanish proficiency test) to earn additional compensation (See compensation description).

Candidate must be motivated and able to WORK FROM HOME up to 40+ hours/wk. Candidate must have high-speed internet access (wired), a phone (Land line), use Internet Explorer 7.0 for job (Not 8.0), and use Win XP or XP Pro Operating System. Candidate must also have 3 years of recent experience working in a consumer related Technical Support Technician role. Candidates MUST be available to work ANY TIME between 7am & 1am CST.

To apply, please go to http://www.blue-spade.com/Application.doc to complete a short application.

Bilingual Insurance Tech Support (Norcross)

2009-11-30T11:08:11-05:00
Small software company in the insurance industry needs tech support rep fluent in both English and Spanish. Experience in an automobile insurance agency or company preferred. Must have excellent communication skills and strong technical skills. Job is majority phone support of computer/software related issues and troubleshooting. Please send resume and relevant experience. Full or part time available.

IT Computer Migration Project (00001) (3424 Peachtree Road NE)

2009-11-25T14:07:09-05:00
IT Computer Migration ProjectTechnicians needed for a weekend IT Conversion Project for Friday Dec. 11th, 12th, 13th and Monday, Dec. 14rd.

Must have the following skills:

Familiar with Windows XP, Office 2007, Blackberry configuration, printer/peripheral configuration, able to troubleshoot OS issues, able to perform standard network tasks in respect to Windows domain connectivity and able to troubleshoot network/domain connectivity issues. Including but not limited to:

Experience with Outlook 2007:

� Loading large PST files (1-2GB) and assessing and determining any error messages that may appear after loading large PSTs.
� Able to perform minor outlook customizations to fit the specific preference of each client.
� Permission sharing in Outlook for shared inboxes, calendars, contacts, tasks, etc.
� Able to setup delegate permissions.

Experience with Printer / Peripheral configuration that require static IP addresses and connecting to print queue�s

Familiarity with NVIDIA video cards and NVIDIA sofware. Dual Video configurations.

Network/Domain Experience:

� Join workstation to domain
� Change TCP/IP Settings (dhcp, ip, static entries)
� Configure NIC settings
� Troubleshoot network connectivity
� Knowing the difference between a Domain and Local Login.
� Familiarity in determining cause of network issues.
� Able to Map network drives
� Mapping Drives.
� Able to assess why a user cannot gain access to network drives, or why users cannot access certain files on network drives even if they are successfully connected to Domain.

Desktop Experience:

� Able to perform minor desktop customizations of desktop. For example, enabling quick launch, adding shortcuts, etc.
� Reuters and Bloomberg application experience a plus.
� Blackberry configuration experience is a plus.

Please supply resume and reference.

Dress Code: Business Casual
� Shoes (Leather Sole)
� Khakis / Chino�s / Suit Pants
� Button Down or Polo Collared Shirt

Database Analyst - Marketing (Midtown Atlanta)

2009-11-25T08:50:57-05:00
Purchasing Power is the premier purchase program in the employee benefit space that helps individuals responsibly buy computers, electronics and home appliances through the ease of payroll deduction. Based in midtown Atlanta, our team of 100+ employees is rapidly growing. Our annual revenues have increased by more than 100% in the past two years to nearly $100 million. In 2008, we ranked #50 on Entrepreneur Magazine�s Hot 100 list of fastest growing companies and we were selected for the Inc. 5000 list of fastest growing companies in 2008 and 2009. With a focus on employee development, business growth and a drive to succeed, Purchasing Power is an exciting environment full of opportunity and challenges. We offer competitive benefits, great in-town location and a business casual work environment.

LOCAL CANDIDATES SHOULD APPLY ONLINE @ WWW.PURCHASINGPOWER.COM

This position will report to the Sr. Manager of Customer Analytics & Research and will be responsible supporting the Sales & Marketing team by meeting all reporting and analysis needs. Using and maintaining the company�s marketing database system will be a key responsibility for the Database Marketing Analyst including regular extraction, load, support, and maintenance of data stored in the marketing database, and the production of all standard reports produced from the database (s). Provides primary support for the campaign selection process for all direct marketing campaigns executed for consumer and B2B segments. Also responsible for utilizing other database resources such as B2B prospect database as well as web analytics tools to produce reporting and analysis.

Other key responsibilities include:

� Maintains all database objects including, but not limited to, SQL queries, stored procedures, automated production jobs, SSIS Packages, database tables.
� Provides technical support related to the data stored within the database
� Provides post campaign reports and analysis to assist the marketing team in measuring effectiveness of campaigns as well as performance of key customer segments.
� Generate lead lists for consumer and B2B marketing programs (direct mail, email, outbound calling)
� Documents all current processes, changes, and new processes developed for the database
� Loads all daily/weekly/monthly/other data files into correct database storage areas and maintains data and its accuracy and integrity
� Processes all monthly/weekly Key Statistical Reports and Trend Reports
� Responsible for the daily maintenance and operation of the database(s) and their procedures
� Interacts with internal/external clients to gather requirements, provide results, and research and resolve reported production issues

Required Skills:
� B.S in Computer Science, Statistics, Engineering or related field
� 3+ yrs experience with, SQL, SAS, SPSS, or other statistical mining packages.
� Strong analytical and data manipulation skills to enable production of management information and campaign analysis
� Hands on experience using query and analysis tools (Oracle query tool experience and/or SAS)
� IT literacy, including expertise in spreadsheet analysis, and experience in the use of software tools for complex analysis and reporting from large computer databases
� Experience creating and productionalizing regular reporting for various internal business users such as Sales, Marketing, Account Management, and Executive Management.
� Very strong attention to detail
� Excellent written and verbal communication and presentation skills
� Excellent detail, organizational and team player skills.
� Self Directed
� Able to prioritize multiple tasks
� Excellent communication skills
� Customer Service Orientation
� Results oriented
� Ability to exercise influence over individuals without direct authority

Now Hiring Lighting Technician/Board Operator (Stone Mountain )

2009-11-24T19:44:24-05:00
-Immediate hire for a Lighting Technician/Board Operator
-Part-time
-Must have experience with Martin Light Jockey
-Must be willing to work in night club/concert venue
-Cross-training in sound engineering a plus

***Email resume to atlrestaurants@yahoo.com

Search Engine Evaluator (Work from home)

2009-11-24T18:29:32-05:00
Six month independent contractor position. This position is restricted to residents of the United States.

Leapforce is looking for highly educated individuals for an exciting work from home opportunity. Applicants must be self motivated and internet savvy. This is an opportunity to help evaluate and improve search engine results for one of the world's largest internet search engine companies.
Search Engine Evaluators will need to combine a passion for analysis, understanding of various online research tools. Applicants must be detail orientated and have a broad range of interests.

Ideal Search Engine Evaluators will possess the following skills:

* Have in-depth, up-to-date familiarity with American social culture, media, and web culture
* Excellent comprehension and written communication skills in English
* Broad range of interests, with specific areas of expertise a plus
* University degree or equivalent experience (degrees in-progress are acceptable). Advanced degrees a plus
* Excellent web research skills and analytical abilities
* Ability to work independently under minimal supervision
* Possess a high speed internet connection (DSL, Cable Modem, etc.)

Search Engine Evaluators provide feedback on search engine results by measuring the relevance and usefulness of web pages in correlation to predefined queries, by providing comparative analysis of sets of search engine results and various other techniques.

All candidates are required to take and pass a two-part qualification exam before becoming a Search Engine Evaluator. Part 1 of the exam contains 24 theory based questions. Part 2 of the exam contains 150 simulated evaluation tasks. Supplied study materials can be used during both parts of the exam.

Please Note: We are unable to offer more than one Search Engine Evaluator position per household.

To apply for this position, please visit www.leapforceathome.com.

About Leapforce, Inc.

IT Senior Services Consultant (Atlanta Georgia )

2009-11-24T15:34:03-05:00
Job Title: IT Senior Services Consultant

Summary
The Field Senior Service Engineer is responsible for delivering IT and Network service and support for both routine maintenance and installation projects. Implements local and wide area networks, including Microsoft-based Servers, Active Directory, Email, Databases and Applications, Remote Access solutions, Firewalls, Switches and Routers. MCSE or equivalent required.

Position may include the opportunity to have top responsibility for managing day to day engineering, maintenance and upgrades for Insol�s 24x7x365 Virtual Hosted Network data center and/or managing all field service engineers

Must demonstrate:
� Unwavering dedication to service delivery and the ability to work flexible schedules
� Commitment to excellence, uncompromising adherence to best practices standards and consistent attention to detail

Essential Duties and Responsibilities
� Provides the diagnosis, maintenance and repair of customer environments consisting of servers, workstations, firewalls, routers, switches, applications,
software, network circuits, etc.
� Responsible for the identification and resolution of hardware and software technical problems and malfunctions related to the customer�s network.
� Responsible for the creation and maintenance of all customer documentation to include, but not limited to, site books, Visio drawings, service work order
notes, changes/upgrades to environment.
� Provides recommendations and Technology Reviews of assigned customers to include a formal written proposal consisting of network related issues and
appropriate recommendations.
� Assist with the coordination, configuration, installation, and management of all network devices and application servers for assigned customer.
� Develop and adheres to standards and procedures for technology products and services.
� Participates in various projects intended to continually improve/upgrade the customer�s infrastructure.
� Proactively research and locate the necessary tools in order to provide service efficiency as well as potential product offerings.
� Responsible for the accuracy and completion of assigned Service Work Orders and documentation within company established time frames.
� Responsible for developing and maintaining customer relationships as their �Trusted Advisor� through ongoing interaction and communication, support, and
recommendations to improving the customer�s existing environment.
� Responsible for maintaining technical competency, knowledge and technology certifications.
� Participate in the development of technology recommendations and presentations as necessary.
� Provide 2nd and 3rd level support to customer base, as necessary.

Education/Experience
Seven or more years of related experience in infrastructure/network environments performing network engineering (hardware and software), and designing, planning, and implementing networks using the latest technology.

MCSE and other high-level Microsoft credentials highly desirable as are the specific technical certifications, Juniper, CCNA, A+, Symantec, HP, Dell, IBM, Security, Wireless, etc.

Bachelor�s degree in Computer Science, Engineering, or related discipline or equivalent experience.

� Windows 2008/2003/2000/NT
� Exchange expertise and competency with Exchange 2007
� VMWare ESX/GSX/ACE; Hyper-V; Xen Server
� Citrix, Terminal Services expertise
� Networking and familiarity with Cisco/Juniper/HP switched environments including VLans, Layer2/Layer3, Firewall/NAT protocols, etc.
� Knowledge of SANs, Brocade Fiber Switches, Data Storage and Synchronization Software options; NAS; Storage Arrays, etc.
� Strong hands-on knowledge of HP, IBM and/or Dell Server & Storage solutions; experience with Blade Servers desired.
� Strong customer service and communications skills; consultative approach; good judgment and analytical skills.
� At least 2-5 years demonstrated experience managing facilities, sites, or areas of responsibility (i.e. hand�s on Data Center manager, NOC Shift Manager,
IT department manager, etc.)
� Ability to foster and work in a team environment, as well as work independently and be self-motivated and self-responsible.
� Dependability is a must.

Sr. Microsoft Exchange 2007/2010 AD Consultant - Start Immediately!!!! (Atlanta, GA)

2009-11-24T10:49:36-05:00
Fast paced IT consulting firm in the Dunwoody area is seeking a Senior AD/Exchange Consultant. We are looking for an individual that has at least 1-2 years experience with enterprise level experience in performing migrations from Exchange 2003 to Exchange 2007 & 2010.Candidate must have a strong diversified background in designing and configuring Active Directory, DNS and Exchange 2003/2007 infrastructure.

We are looking to fill this position immediately!!

Other qualifications include AS/BS degree in Computer Science, related field, and/or a combination of education and professional experience. Must have expertise in Microsoft Exchange 2003/2007 � Enterprise Level (to include monitoring, clustering, backup/restore, and attached storage), along with Active Directory, Dell Poweredge and PowerVault servers. Must be extremely organized, have a proven record of troubleshooting complex problems and able to work in a fast paced environment. Please send updated copy of your resume along with salary requirements to aprilj@theunbounded.com or contact me at (404) 731-1993. Serious & qualified applicants only!

Senior Customer Support Representative (Suwanee, GA)

2009-11-24T09:19:09-05:00
Suwanee based company is seeking an addition to our Customer Support team! Ideal candidate should be totally COMMITED to the customer service experience and should have a positive attitude, be RELIABLE, self-directed and possess strong troubleshooting as well as verbal and written communications skills. The Senior Customer Support Representative will serve as a team leader in a Tiered support environment. Candidate will take incoming calls while maintaining a steady email case load as well as serving as first point of contact for escalated cases from tier 1 support. Responsibilities will include answering email and phone support questions related to a custom web-based application as well as fundamental browser support, email hosting support, website client configuration and setup. Candidate will also be responsible for interacting effectively with other team members, demonstrating strong leadership, interpersonal and communication skills and fostering continuous improvement in the processing of customer contacts in a fast paced, high volume environment. Candidate should possess leadership in implementation and adherence of company policies and procedures, ensuring customer satisfaction as it relates to customer requests for assistance and information, and performing proper troubleshooting and investigations to manage and resolve case escalations.

Must have proven knowledge of Microsoft operating systems, browser and Internet usage. Experience with MS Access query writing, IIS, HTML, DNS management, domain and email hosting are required.

This is NOT a Network Administrator, Network Technician or Hardware Support position, it is a SOFTWARE Customer Support position. Only those with that interest need apply.

The company is a small, dynamic company with BIG company benefits including matching 401K, health insurance, dental insurance, tuition reimbursement, and company paid long lerm and Short term disability insurance. Great Salary for the Right Person!

The position�s shift and hours are: Monday � Friday / 8:30AM � 5:00 PM

Internet Help Desk.

2009-11-23T18:10:28-05:00
MDU Connect Inc., a leader in operational support for Private Cable Operators (PCOs) and others providing services in the Multi-Family Dwelling (MDU) industry, is looking for a customer support specialist for a part time position. This individual will take inbound calls supporting video, voip and internet service as well as a significant amount of sales calls. The position will require flexibility and reliable transportation. Outgoing personality is a must! Applicant must be able to clearly and directly support customers from around the United States. Computer support experience is required and customer service/sales experience is important. Applicants with a GED or higher are preferred. If you are interested, please reply to this posting with your resume and best number that you can be reached at. Only serious applicants may apply. If you have not read the listing or are not familiar with the requirements stated here you will not be considered.

Tech Support Tier I--Permanent Opportunity with Benefits (Marietta [Windy Hill])

2009-11-20T14:27:26-05:00
Cbeyond Ranks 6th on Forbes list of Fastest-Growing Tech Companies in America

Cbeyond, Inc. (NASDAQ: CBEY) is a leading IP-based managed services provider that delivers integrated packages of communications and IT services to more than 42,400 small businesses throughout the United States. Cbeyond offers more than 35 productivity-enhancing applications including local and long-distance voice, broadband Internet, mobile, BlackBerry�, broadband laptop access, voicemail, email, web hosting, fax-to-email, data backup, file-sharing and virtual private networking. Cbeyond manages these services over a private, 100-percent Voice over Internet Protocol (VoIP) facilities-based network. For more information on Cbeyond, visit www.cbeyond.net.

Cbeyond is currently seeking candidates for the Tech Support Tier I role. This position has tremendous growth opportunity within our organization. In addition to the requirements listed below, this position requires extreme flexibility in scheduling (working nights, weekends, and holidays). Candidates who have strong Cisco knowledge are encouraged to apply. After reading the requirements below, if your skills and background are in line with what we are currently seeking, please apply online: https://www2.ultirecruit.com/cbe1000/jobboard/NewCandidateExt.aspx?__JobID=4257

Responsibilities:

The Tier I Technical Support agent�s duties and responsibilities include but not limited to answering all incoming customer calls in queue with a pre-defined opening script. The Tier I agent will identify customer needs; manage Average Talk Time, Wrap Up time, and other measurable objectives. They will be trained to resolve routine Trouble Tickets, including but not limited to E-mail, voicemail, auto attendant, Web Hosting, and browser configurations. They will also be trained to troubleshoot advanced product or service issues, including but not limited to DS1 transport, PRI / CAS / FXS telephony, and DNS with proper escalation as necessary to achieve optimal trouble resolution times. Tier I Tech Support agents are expected to handle customer calls with a positive problem-solving attitude. As well as properly document in OSS system call purpose and resolution. Tier I Tech Support agents are expected to strive for first call resolution. If first call resolution can not be met, properly code trouble tickets for escalation to Tire II Tech Support using Ticket classification Guidelines. They will be expected to utilize online resources such as Cbeyond Online and the Knowledgebase to resolve customer troubles. Tier I Tech Support agent will receive continuing education and onsite training for new products and services. Tier I Tech Support agents when necessary will consult with Tier II or supervisor as needed for problem resolutions. They may perform additional duties such as; data analysis, project management, reporting. As well as provide input for troubleshooting scripts and diagnostic tools.

Required Knowledge, Skills & Abilities:

� Bachelors degree OR 1 year of experience in telecom, tech support, networking, or hardware. Such as switches, routers, hubs, phone systems (PBX/CBX), Cisco, or Juniper.
� Basic understanding of Windows Operating System.
� Candidate must have strong analytical skills.
� Strong verbal and written communications and interpersonal skills.
� Professional demeanor.
� Candidate must have a customer satisfaction driven attitude.
� Be an Active contributor in a positive team environment.
� Must follow predefined guidelines, protocols, and procedures as directed.
� Have the ability to work any shift in a 24x7 call center environment.
� Candidate must possess the ability to learn, retain, and apply new information in an ever changing environment.
� Flexibility to perform additional tasks or duties outside of normal daily activities.

Desirable, but not Required
� Excellent communication and influencing skills through written or verbal communication.
� Bi-lingual is a plus
� Proficiency in Spanish
� Technical focused degree
� Cisco or Juniper certifications

Cell phones Salesperson & Repair Technicians (Morrow, Georgia)

2009-11-20T12:04:27-05:00
Sprint Retail Cell phone store has immediate openings for experienced cell phone salespersons and cell phone repair technicians.

Requirement:
- 1year of full time and verifiable cell phone sales experience for salesperson.
- 1 year of full time & verifiable cell phone repair experience for technicians.
- Should have reliable and personal transportation.
- Store hours are 10am-8pm Mon-Sat and 12pm-6pm on Sundays.
- Should not have criminal history and be willing to go through criminal backgrount check and drug test.

Reply:
- Email your resume to KARIM@UNITEDSPRINT.COM only if you meet the above requirements.
- Please specify what job position you are applying for.

Field Service Engineer (Atlanta, GA)

2009-11-20T00:31:06-05:00
Heidelberg Engineering is a high tech, biomedical company which develops and markets laser scanning instruments for eye diagnostics. Our instruments are used by leading researchers and clinicians around the world in the continuing effort to prevent blindness.

Our products are an elegant blend of laser physics, software analysis and biology, which require excellent customer support for a wide range of audiences, including concerned patients, busy technicians and doctors.

We are looking for a Field Service Engineer with experience in the medical equipment service industry, who will provide major on-site service for the repair, maintenance and installations of Heidelberg Engineering instruments. This position is responsible for maintaining customer satisfaction covering a multi-state region. BS degree in engineering or similar area preferred, or military equivalent with high tech related experience of at least 5 years required. The right candidate will provide best-in-class customer technical support. This is a field based position and may require up to 70% travel.

If you are an energetic, knowledgeable and highly-motivated individual who can provide outstanding field service support, please check out our job description and let us know how you can help us be #1 in our business.

Please visit our website at: www.heidelbergengineering.com

http://www.heidelbergengineering.com/category/careers/

Key words: field service, ophthalmology, engineering, customer, technical, repair

IT Help (Immediate Opening) (Merto Atlanta)

2009-11-19T20:51:59-05:00
IT Help (Immediate Opening)

We are a small business looking to hire an experienced IT rep who can handle all our networking needs. Must be Microsoft Certified with plenty of experience networking PC�s (Xp as well as Vista). Most PC�s , if not all, are already on a network with host names, print drives� etc but we need someone who will be able to make sure all workstation are virus free and safe as we open our doors for business.
Other Criteria�s Include:
Flexible Time and can work throughout Metro Atlanta Area
Imaging all workstation with desired software
Experience working with Tax Software is a Plus (Drake)
Setup of PC Anywhere where Manager can view and support all users (Pc Anywhere installed already)
$2,000 Job. Including 90 days minimum on-call support once up and running. If interested, send resume to David@instanttaxservice.com

Intern - Website (ATL)

2009-11-19T15:19:02-05:00
Food & wine magazine seeking technical support intern.

basic skills:
- photoshop/image sizing and cropping
- web applications (navigating multiple windows, basic browse and upload functions, etc.)
- html and dreamweaver
- some understanding of video technologies (mostly youtube embedding)
- some understanding of browsers (checking work in different browsers)
- basic understanding of stylesheets (ability to apply styles to elements vs manual font formatting)

other
�excellent organizational skills
�detail oriented
�able to check their own work for correctness
�security oriented - 0 data loss/understands importance of backing up work
�good written communications skills (need to interpret complex emailed instructions
�keep good notes of instructions/procedures

Offices in California and AT. For immediate consideration, contact Malaga Smith @ Ph: (510) 704-1777

Desktop Support Technician (Roswell Rd. Near Abernathy/400)

2009-11-19T14:49:08-05:00
Medium-sized 100+ employee business in need of talented, knowledgeable individual to provide support to local and to remote site via phone. Excellent benefits, fabulous environment! To be considered, candidates MUST follow all instructions: Email resume to AtlantaCareers@Yahoo.com and include salary history and cover letter outlining previous related experience. Company specifics will be discussed with candidates selected for interview.

PURPOSE: To provide a centralized point where internal clients can telephonically report their information technology issues and provide support for hardware and software at the desktop level. This position is responsible for taking calls, entering appropriate information in a call reporting/tracking system, providing first and second tier support for reported issues, routing problems to other support personnel, communicating with clients until final resolution and following published escalation policies when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

� Taking problem calls from employees.
� Logging calls into the problem tracking system.
� Troubleshooting issues telephonically or using remote tools.
� Assisting internal staff with the installation, configuration, and ongoing functionality of desktop hardware, software and peripherals.
� Dispatching calls to the appropriate technician(s) for advanced support.
� Communicating with customer throughout the resolution process to make sure that the customer is informed.
� Working with vendor support contacts to resolve technical issues with desktop equipment
� Perform other duties as assigned.

KNOWLEDGE, SKILL AND ABILITIES:

� Ability to effectively communicate with internal staff
� Ability to work independently with very general guidance
� Ability to handle multiple tasks simultaneously
� Ability to communicate technical issues well with non-technical personnel
� Ability to provide support to remote personnel by phone or utilizing remote tools
� Ability to troubleshoot hardware and software issues at the desktop level
� Advanced computer operations skills and intermediate software packages, word processing, spreadsheets, graphics, etc.

EDUCATION AND/OR TRAINING:

� Minimum 2 year computer-related degree; 4 year degree preferred
� 2-3 years related experience working computer help desk support

PHYSICAL REQUIREMENTS:

� Occasionally an above average amount of physical effort including lifting or carrying light to moderately heavy material. (15 � 50lbs).
� Above average visual effort with frequent exposure to visually demanding work involving detailed work.
� Manual dexterity sufficient to reach/handle items and work with fingers.

System Administrator/Desktop Support (Atlanta, GA)

2009-11-18T17:07:22-05:00
Title: System Administrator/Desktop Support

Description: The System Administrator will be responsible for day-to-day end-user operations which includes, responding to, logging and resolving Desk Support related requests and incidents from the end users. Experience must include installing, configuring and troubleshooting Windows Servers and PC/Laptops/Printers in Windows Environment.

Key Responsibilities:

- Assist the Network Engineers with daily tasks.

- Provide desktop support to end-users running Window 7, VISTA and XP workstations and laptops.

- Track/report support issues through a ticketing system.

- Responsible for setup, configuration and delivery of workstations.

- Configure and maintain workstation and laptop builds.

- Provide desktop application support and resolution.

Desired Qualifications/Skills:

- 3+ yrs experience in a help desk/desktop support environment.

- Experience working on the hardware desktops, laptops as it relates to; troubleshooting problems.

- Experience with Microsoft Office Applications; Word, Excel, Outlook.

- Experience with a Help Desk trouble ticket system.

- Working knowledge of TCP/IP, DNS, DHCP and Window 2000/2003 Active Directory.

- Experience with desktop imaging software, Ghost.

- Excellent communication, problem solving and customer service skills.

- Excellent written and verbal communication skills.

- Ability to set priorities and be flexible in a fast-paced environment.

SERVICE WRITER (Marietta, GA)

2009-11-18T15:29:38-05:00
SERVICE WRITER for Marietta, GA dealership specializing in the sale, service, rental and repair of Excavators, Skid Steer Loaders, Tractors both commercial and residential. Experience is a must for this position, this position will be filed with in the next 30 days. If you have an interest in this position you can fax your resume attn: Kelly Morgan 770-427-8491 or email to kmorgan@cctractor.com

GENERAL SUMMARY:
To receive, diagnose, monitor and expedite internal and external equipment repairs.

RESPONSIBILITIES:

� Greets customers and listens to problems or symptoms about equipment operation. Maintains communication with customer regarding equipment status.

� Identifies and diagnoses equipment maintenance needs, researches vehicles� maintenance history, and prepares service order requests.

� Reviews Manufacturer guidelines to identify job codes and prepares estimate of labor hours required for repairs. Enters repair ticket information and notes into computerized equipment system.

� Prioritizes, schedules and tracks repair work. Assigns service order requests to mechanics.

� Verifies mechanics have performed post-maintenance checks to ensure properly repaired equipment.

� Upon repair completion, reviews and enters mechanics� labor time, closes work order, notifies customers of completion, explains repairs and answers any questions.

� Works with service secretary and customers to coordinator regular equipment maintenance,

� Coordinates outside repair or sublet labor for equipment with various vendors and equipment dealers.

� Works with service secretary to contact customers to schedule preventative maintenance or inspections of equipment.

� Coordinates with parts inventory personnel to ensure parts availability in order to minimize amount of time equipment is in the shop.

� May provide training or training literature to shop personnel.

� Work with Mechanics and other shop personnel to maintain a clean shop and work area.

� Performs other duties and special projects as requested.

SPECIFICATIONS:
KNOWLEDGE:
Requires a high school diploma or GED.

EXPERIENCE:
Five years of experience in the field of equipment repair are required, must be computer literate and customer service oriented.
.
CERTIFICATE/LICENSE:
Requires a valid Georgia driver's license and compliance with the local authorities and insurance company on driving policy.

COMPLEXITY:
Work consists of standard procedures and tasks where analytic ability is required in following guidelines, policies and precedents.

IMPACT OF ACTIONS:
Errors in work lead to minor inconvenience and incur some costs. Work is typically performed under limited supervision with alternating periods of relative autonomy and general review. You play a substantial role in setting objectives and organizing work.

SUPERVISION EXERCISED:
Direct Supervision:
No direct report employees. However, the service writer indirectly supervises the work activities of shop personnel by scheduling, assigning and coordinating work activity and prioritizing work orders with mechanics that are responsible for pre-maintenance and post-maintenance checks. The final work product is subject to your review with the appropriate mechanic

CONTACTS:
Internal Contacts:
Level of internal contact is primarily with the clerical and technical staffs, as well as manager. Interaction requires moderate tact and cooperation; e.g., scheduling and/or coordinating two personal calendars, resolving problems and/or obtaining necessary information.
External Contacts:
Level of external contact is occasionally with outside service representatives and/or vendors. Interaction requires moderate tact and cooperation; e.g., responding to questions which require some research to provide the correct answer.

PHYSICAL EFFORT:
The position occasionally requires stooping or bending. Occasional lifting (average of up to 50 pounds or an equivalent weight) may be required.

WORK ENVIRONMENT:
There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as gasoline and motor oil.

Deskside/Depot Engineer (Atlanta, GA)

2009-11-17T13:10:19-05:00
Placement Consultants who can provide Deskside/Depot engineers on a contract or corp to corp contractor basis:

Required profile of Deskside engineer:
- Good communication skills for handling English and Spanish voice calls
- Min 3 years of Deskside support experience
- Installation, administration and troubleshooting of Windows desktop operating system (2000, XP, Vista etc)
- Well versed in installation/support of standard desktop software like MS office, Outlook, Anti-virus software etc
- Good working knowledge on MS Office applications like MSWord, Excel, PowerPoint, MS Outlook and MS Project
- Good experience in PC hardware builds upgrades and trouble shooting
- Experience in managing windows servers and file servers
- Experience in managing and trouble shooting network in LAN environment
- Experience in configuring wireless devices (Blackberry, Iphone etc) preferred
- Maintaining IT assets and spares inventory
- A+ certified

Location: Atlanta, GA

Duration: 6+ months

Entry Level Help Desk Analyst - $25,000 (Atlanta, GA 30303)

2009-11-17T10:40:45-05:00
Intelliteach is currently interviewing Support Engineers to join our TEAM.

At Intelliteach, our focus and commitment is to provide the highest quality training and help desk support services to law firms and legal intensive businesses. Our services are unlike any in the industry because we truly are legal applications specialists. Whether training staff through our highly experienced professionals or providing support and assistance for more efficient use of technology, Intelliteach is the leader in computer software training and support for the legal industry.

Description of team member duties:
*Responsible to be the initial point of contact to report technical issues or questions regarding the release upgrades, software, hardware and installations
*Handle a wide variety of problems, logging calls, understanding problems and/or questions, diagnosing situations, problem solving, documenting solutions and/or actions taken, and in some cases escalating calls to another support area
*Effectively use a variety of tools to perform initial problem solving tasks
*Communicate event trends for automation or root cause fix
*Perform problem diagnosis and resolution
*Record all incidents using client tracking system
*Resolve or escalate incident within client guidelines
*Track problems through closure

Skills, Knowledge and Experience desired of new team members:
*Excellent telephone and written communication skills
*Outstanding problem solving skills
*Understanding of network concepts, software and minimal hardware
*Strong customer service focus
*Ability to learn and retain information
*Ability to learn and use automation
*Organized, responsive and a team player
*Self-motivated and able to work without close supervision
*Professional, resourceful and accountable

Software experience desired:
Strong Microsoft Office Skills (Word, Outlook, Excel, Power Point, Access), Corel Office Suite (WordPerfect), GroupWise, Docs Open, Imanage, Worldox, Deltaview.
Experience in legal environment is a plus.
Training experience is a plus.

The successful candidate will demonstrate the qualities of responsibility, drive, and focus.

Intelliteach offers competitive salaries, a benefits package and an exciting, fast paced work environment.

To apply please go to www.intelliteach.com. Scroll over "About Intelliteach" and select "Careers" from the drop down box. We will review your qualifications and contact you by phone or mail.

Thanks for your interest in Intelliteach!

TECHNICAL MANAGER

2009-11-16T12:30:16-05:00
Established business in Winder, GA seeks experienced technician on Nordson or similar hot melt
adhesive equipment. Great company, great benefits. Full time. Send resume to Human Resource Mgr.
P.O. BOX 684, Winder, GA 30680 or fax resume to 770-586-5991.

Technical Support Representative for EFT Company (Decatur)

2009-11-13T17:39:11-05:00
Technical Support Representative for EFT Company

Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants� needs.

A-AAccess Online Payment Systems� twenty-year history has been marked by innovation and growth. We have developed and own over 95% of the technology we use, and we are constantly developing new technology solutions to meet industry needs for speed and reliability. Our success is due to these industry-leading technology solutions, our customer-centric philosophy, and our team of highly qualified, versatile employees.

Technical Support Representative Opportunity
A-AAccess Online Payment Systems is currently seeking a mature, highly motivated
Technical Support Representative to staff our IT Help Desk. This position will entail having intermediate knowledge of IT. Responsibilities will include account setup, technology related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Priority will be given to candidates who have experience with EFT applications and/or supporting POS systems, but training will be provided for EFT and other installation / troubleshooting requirements.

Help Desk Position Responsibilities:

� Set up clients in EFT
� Trouble-shoot installation and error messages for various Point-of-Sale programs
� Follow up with customers on their installations
� Assist customers in correcting transactions in EFT
� Support merchants with terminal downloads
� Assist interoffice employees via a ticketing system

Requirements:

MCP Certified
Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
Knowledge of general office procedures
Knowledge in any tracking tool software / CRM
Excellent organizational and time-management skills
Ability to work independently with minimal supervision
Excellent in troubleshooting Microsoft Office, XP problems
Good documentation skills

Additional Desired Qualifications:
A+ Certified
Net+ Certified
To be considered for this opportunity, please submit your resume and salary requirements to hr@aaaccess.com. ***Please note that we are not considering applicants outside the Atlanta area.***

For more information about A-AAccess, please visit http://www.a-aaccess-jobs.com. No phone calls or faxes please.

IT Specialist for EFT Company (Decatur)

2009-11-13T17:37:12-05:00
IT Specialist for EFT Company

Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants� needs.

A-AAccess Online Payment Systems� twenty-year history has been marked by innovation and growth. We have developed and own over 95% of the technology we use, and we are constantly developing new technology solutions to meet industry needs for speed and reliability. Our success is due to these industry-leading technology solutions, our customer-centric philosophy, and our team of highly qualified, versatile employees.

IT Specialist Opportunity
A-AAccess Online Payment Systems is currently seeking a mature, highly motivated IT Specialist. This position will entail having intermediate knowledge of IT. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. The ideal candidate will have excellent verbal and written communication skills, management experience, and good reporting skills. The candidate also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Priority will be given to candidates who have experience with EFT applications and/or supporting POS systems, but training will be provided for EFT and other installation / troubleshooting requirements.

Position Responsibilities:
� Set up clients in the EFT Gateway
� Troubleshoot installation and error messages for various integrated programs (POS)
� Follow up with customers on their installation
� Assist customers in correcting transactions in the EFT Gateway
� Complete maintenance on workstations as needed
� Perform minor network maintenance

Requirements:
� MCP, MCSA Certified
� Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
� Knowledge in any tracking tool software / CRM
� Excellent organizational and time-management skills
� Ability to work independently with minimal supervision
� Excellent in troubleshooting Microsoft Office, XP problems
� Management experience

Additional Desired Qualifications:
Server and Database Administration is a plus.

To be considered for this opportunity, please submit your resume and salary requirements to hr@aaaccess.com. ***Please note that we are not considering applicants outside the Atlanta area.***

For more information about A-AAccess, please visit http://www.a-aaccess-jobs.com. No phone calls or faxes please.

3G/4G Mobile Broadband Sales & Support (Home Office)

2009-11-12T10:55:53-05:00
Chicago-based company is seeking a sales/support team member with stellar communication skills both verbal and written. We are a virtual company with most employees telecommuting, but we operate similarly to a "traditional" office: employees work set hours (Mon-Fri, no nights or weekends, paid holidays, paid vacations, health/dental/life insurance, 401K, etc.) and use a Cisco IP phone (we provide), email, and iChat to stay connected. You must have the discipline to work from home, be able to work well with others, get tasks completed on time, have the ability to multi-task between daily work load and assigned projects, and exceptional writing abilities.

Your job will consist of taking inbound phone calls and helping customers choose the correct mobile broadband cards, routers, antennas and cell phones. You will also be responsible for providing support to existing customers on the products that we have sold. Finally, you will be responsible for writing reviews of new products, writing content on our web sites and helping to educate our existing and new customers.

Requirements: A high-speed internet connection and router are required to use our Cisco IP Phone (we provide phone). A reliable Windows and/or Mac computer is required.

A resume and cover letter are required to be considered for this position (Word or PDF). In your cover letter, please answer the following questions as well:

1. If a friend asked you "what is mobile broadband?", how would you reply?
2. Which cell phone do you currently use? What do you like best about it and what do you like least about it?
3. What is the purpose of an antenna for a cell phone or mobile broadband device?
4. Have you ever written for the web before? If so, please provide links to some examples.
5. What is the most recent release of the operating system on the Apple/Mac platform?
6. From your home network, what is your latency to Google?
7. What type of home internet connection do you have and what kind of speeds do you get?
8. Describe your computer setup at your home?
9. What is difference between EVDO, 3G & 4G?

PC (Computer Desktop) Installation & Support Technician (Norcross)

2009-11-12T10:19:26-05:00

Description: PC Desktop Installer
Hours: 40/week; m-f
Skills:
Need basic computer technician who can install basic computer hardware together, like hard drive, cpu, memory...
Once PC is tested to make sure it is working, may require to install software and drivers.
No major hardware or software troubleshooting required; very basic level assembly of computer matching correct parts.
No major experience is required. If you're coming out of a technical school or have spent some time installing computers and can install basic software, send us your resume.

Compensation: $8/hr

Technical Services Manager (Alpharetta )

2009-11-11T23:27:26-05:00
Technical Services Manager

The Technical Services Manager supervises the overall activities of the Support Services or Hosting Services departments. The position involves the development and implementation of value added solutions and continuous improvements that will enhance our ability to support our customers. The position will require leadership in process improvements, implementation of defined projects.

A results-driven individual, you�ll find yourself involved in:
� Manage the implementation of multiple support or hosting projects
� Develop and monitor key performance indicators for meeting and exceeding department performance requirements
� Develop and implement process and operational improvements and drive the maintenance of internal documented procedures
� Manage department infrastructure systems to meet department objectives including call management tools, customer connectivity tools, document repositories, department intranet and internet websites, servers, application/training environments and desktop system
� Implement and manage hosted customer production and non-production infrastructure systems to meet system performance and customer server level objectives
� Train customers on products and technology
� Investigate and resolve escalated support and hosting issues within customer SLA�s
� Communicate directly with customers to provide status of project work and support issues including the presentation of detailed timelines and activities
� Manage financial processes including budgeting, procurement, forecasting and analysis (capital, expense, and revenues)
� Work seamlessly with internal departments and team resource to provide a common view to the customer of projects, issues, and solutions
� Provide staff development and personnel administration, as appropriate:
o Support the profession growth of all members in the Support and Hosting Services departments, including training and active versions of RedPrairie software.
o Recommend salary, promotion, and performance improvement/recognition actions in accordance with RedPrairie�s policies and procedures.
o Manage staffing activities, including on boarding and terminations, in accordance with RedPrairie�s policies and procedures

We�re looking for an insightful, persistent fact-finder and forecaster with:
� Bachelor�s Degree in MIS, Computer Science, Computer/Electrical Engineering, or work experience equivalent
� Ability to work evenings, weekends and holiday
� 5-7 years previous experience in technology industry including implementation and customer service roles
� 3-5 years previous experience in supervisory role
� Experience in development technologies including UNIX, C programming, Oracle, SQL, PL/SQL, Uniface, Visual Basic Experience in the design, support or management of infrastructure solutions including server, network, and automation platforms
� Experience with implementation and support of retail and good communication (verbal and written) and telephone

IT Support Consultants (Atlanta)

2009-11-11T20:56:06-05:00
Harbor Consulting & Management, Inc., a leading east coast IT consultancy seeks talented IT professionals for an ongoing on-call IT support opportunity. This position may lead to full-time employment.

Duties:

Working at the direction of our national IT Support Helpdesk, you will provide on0site IT support for our clients� local branch offices.

Experience Required:

- 3-5 years of Network/PC support experience
- Qualified experience providing end-user deskside and remote supportdeploying routers / switches (Cisco preferred
- MCP Required ( no exceptions) - MCSE/CCNA are definte plusses

Additional Requirements:

- Team Player
- Excellent written and oral communicative skills
- Professional appearance
- Ability to work well with technical and non-technical staff
- Verifiable personal and (relevant) professional references
- Must have a flexible schedule that will allow you to be scheduled for both day and evening work.
- You must have your own laptop and reliable transportation

Please send your resume with compensation requirements for immediate consideration

DIRECT APPLICANTS ONLY � NO AGENCIES OR RECRUITERS

No Calls Please -

Thanks

Harbor Consulting & Management, Inc.

Help Desk Analyst Level 1 (Atlanta, GA)

2009-11-11T16:54:35-05:00
Looking for your next career move and want to work for an award winning company?
Launch your career with a nationally established company with a network of satisfied Fortune 500 businesses, government agencies, and innovative start-ups.

Catch the Momentum: We have provided IT and engineering staffing solutions for 29 years and we are experiencing abundant growth. We have earned a 95% client retention rate by meeting our client�s needs and providing skilled professionals and using our �Service 1st� brand approach. We provide a unique personal approach so that you feel comfortable in your project, satisfied with your compensation, and are prepared for the future.

We have been asked to indentify a team of Help Desk Analyst Level 1 for one of our clients. This position is the right career choice for individuals who have a passion for their work, are inspired by working with the latest technologies, and who wish to experience the rewards of working with others who share the same values

Scope of work:
� Provide Level 1 telephone (100%) support and answers to users on a variety of issues related to defined or project-oriented problems
� Assists customers by means of listing, identifying, researching, and than resolving technical problem(s)
� Has constant interactions with customers; therefore, must be effective in listing, indentifying, researching and problem solving through strong interpersonal communications
� Good organizational skills to effectively document, track, and monitor the problem to ensure a timely resolution.
� Demonstrates a high degree of customer service skills, patience and timeliness
� Adheres to established standards in resolving problems
� Calls will be recorded and if complaints are made the calls will be reviewed
� Know when to escalates trouble ticket as necessary to next level of support
� Is expected to handle �.calls per 8 hour shift

Required skills:
� Is familiar with a variety of customer service or help desk concepts, practices, and procedures.
� Familiarity using a ticketing system
� Experience of working in a large enterprise environment is preferred
� Must be able to work any 8 hour shift in a 24/7 large help desk
� Strong preference for past Call Center, Help Desk or Customer Service experience
� Has 1 year help desk, customer services or call center experience
� Excellent computer and typing skills

We pay referral fees.
You must be at least 18 years or older
You must be willing to take a drug test as part of the selection process
You must be willing to submit a background investigation as part of the selection process
You must have legal authorization to work in the United States

Top Reasons to join us:
� Texas Instruments, Supplier of Excellence
� Blue Diamond Award, Best Customer Service, Charlotte, NC Chamber IT Council
� TXU Gold Star Vendor
� IBM Quality Vendor of the Year Award
� Top 100 North Texas Firms, Dallas Morning News
� Blue Diamond Award, Outstanding Growth, Charlotte, NC Chamber IT Council
� One of the Top 25 Fastest Growing IT firms, Charlotte Business Journal
� "Fast Tech 50" for growth, Dallas Business Journal

Senior Level Technical Recruiter (Atlanta)

2009-11-11T13:30:14-05:00
Position: Senior Level Technical Recruiter
Location: Wandering WiFi - Headquarters
1425 Ellsworth Industrial Blvd
Atlanta, GA, 30318

COMPANY OVERVIEW:

Wandering WiFi was founded in 2003, by former employees and the founder of Manhattan Associates (NASDAQ: MANH). Today, Wandering WiFi provides software solutions, and wireless services to thousands of locations and millions of users to meet the needs of employees, partners, vendors and guests. The company�s product portfolio includes;

o HotSpot solutions for small / medium / enterprise customers,
o AirWatchTM an enterprise-class solution that monitors, manages and maintains wireless networks, users and devices.
o Custom mobile application development

Companies depend on Wandering WiFi�s solutions to meet their needs on a daily basis, while thousands of users gain access to the Internet through a unique user experience only we can provide.
Wandering WiFi is a fast-paced, cutting edge wireless and mobility technology company that attracts top talent. Our employees embrace our company�s deeply rooted entrepreneurial attitude and forward-thinking spirit. Any position at Wandering WiFi offers both opportunity for advancement and personal growth in a collaborative team atmosphere. More information can be found on our web-site at www.wanderingwifi.com .

POSITION DESCRIPTION & RESPONSIBILITIES:

The Senior Level Technical Recruiter position is responsible for sourcing, screening, and interviewing prospective candidates for high level technical positions within our company, such as database / network administrators. A thorough knowledge of the .Net Framework, C# language, SQL language, and mobile device development is necessary. The primary responsibilities of the position include, but are not limited to:

� Direct sourcing and screening of candidates for openings within our company
� Candidate searches will need to be conducted using a variety of resources consisting of traditional and creative methods, including use of our internal database searches, online searches, internet postings, job fairs, local college fairs, referrals and IT/technical groups
� Work closely with management to develop position requirements and salary analysis
� Interviewing candidates, pre-determining their qualifications, analyzing interview responses, checking references, and comparing their previous experience with the open job description to ensure that only qualified candidates proceed through the interview process
� Ability to multi-task and work effectively in a fast paced environment
� Excellent organizational, interpersonal, and communication skills
� Self-directed individual with proven ability to problem solve, drive for results, and demonstrate outstanding follow-up skills
� Ability to negotiate compensation rates
� Demonstrate a strong work ethic, honesty, and integrity
� Mastery of identifying, sourcing, and screening candidates through various mechanisms

QUALIFICATIONS:

� BS degree in Computer Science or equivalent experience
� 3-5 years of experience with technical recruiting
� Must have a successful track record of managing the full life cycle of the recruitment process in difficult to fill positions
� Minimum 2+ years working on either commercial, shrink-wrap and/or Enterprise class application software
� Strong experience with .Net Framework with the C# language
� Extensive SQL experience
� Must be familiar with mobile device development

RESUME SUBMISSION:

Send resumes to: careers@wanderingwifi.com
No Recruiters
No phone calls please

Tier I Tech Support Representative (Atlanta)

2009-11-11T13:20:32-05:00
Position: Tier I Tech Support Representative
Location: Wandering WiFi - Headquarters
1425 Ellsworth Industrial Blvd
Atlanta, GA, 30318

COMPANY OVERVIEW:

Wandering WiFi was founded in 2003, by former employees and the founder of Manhattan Associates (NASDAQ: MANH). Today, Wandering WiFi provides software solutions, and wireless services to thousands of locations and millions of users to meet the needs of employees, partners, vendors and guests. The company�s product portfolio includes;

o HotSpot solutions for small / medium / enterprise customers,
o AirWatchTM an enterprise-class solution that monitors, manages and maintains wireless networks, users and devices.
o Custom mobile application development

Companies depend on Wandering WiFi�s solutions to meet their needs on a daily basis, while thousands of users gain access to the Internet through a unique user experience only we can provide.
Wandering WiFi is a fast-paced, cutting edge wireless and mobility technology company that attracts top talent. Our employees embrace our company�s deeply rooted entrepreneurial attitude and forward-thinking spirit. Any position at Wandering WiFi offers both opportunity for advancement and personal growth in a collaborative team atmosphere. More information can be found on our web-site at www.wanderingwifi.com .

POSITION DESCRIPTION & RESPONSIBILITIES:

Tech Support will have a high-level of daily interaction with our customers as we roll-out wireless solutions to major hotels, cafes, restaurants, etc. This person will have opportunities to assist with many aspects of our business such as mastering specific hardware, supporting installations, and providing post-installation service and support.

The ideal candidate will be highly energetic and interested in working in a small company with lots of responsibilities and opportunities to learn. In addition, this person must be willing to work flexible hours to accommodate our all our clients across the US. This is an entry level position.

� Gain an in-depth, working knowledge of an array of wireless hardware.
� Report to tech support vertical manager and senior manager
� Follow templates and scripts to provide remote technical support to end users
� Learn to configure and support the process for wireless connectivity, network addressing, infrastructure design, session management, VPN connectivity, RADIUS authentication as well as general troubleshooting for multiple computer platforms.
� Provide end user support including login assistance, wireless device support (wireless PDAs, iPhones, etc), computer troubleshooting, issue resolution and general wireless session problem solving.

QUALIFICATIONS:
� 1-3 years of tech experience supporting a wireless network
� Experience remotely supporting end users
� Basic knowledge of wireless hardware
� Must be able to quickly understand current operations, processes, day-to-day issues, challenges, etc
� Strong customer service background

RESUME SUBMISSION:
E-mail resumes to: careers@wanderingwifi.com
No Recruiters
No phone calls please

Wireless Field Operations Engineer (Atlanta)

2009-11-11T13:15:54-05:00

Position: Wireless Field Operations Engineer
Location: Wandering WiFi - Headquarters
1425 Ellsworth Industrial Blvd
Atlanta, GA, 30318

COMPANY OVERVIEW:

Wandering WiFi was founded in 2003, by former employees and the founder of Manhattan Associates (NASDAQ: MANH). Today, Wandering WiFi provides software solutions, and wireless services to thousands of locations and millions of users to meet the needs of employees, partners, vendors and guests. The company�s product portfolio includes;

o HotSpot solutions for small / medium / enterprise customers,
o AirWatchTM an enterprise-class solution that monitors, manages and maintains wireless networks, users and devices.
o Custom mobile application development

Companies depend on Wandering WiFi�s solutions to meet their needs on a daily basis, while thousands of users gain access to the Internet through a unique user experience only we can provide.
Wandering WiFi is a fast-paced, cutting edge wireless and mobility technology company that attracts top talent. Our employees embrace our company�s deeply rooted entrepreneurial attitude and forward-thinking spirit. Any position at Wandering WiFi offers both opportunity for advancement and personal growth in a collaborative team atmosphere. More information can be found on our web-site at www.wanderingwifi.com .

POSITION DESCRIPTION & RESPONSIBILITIES:

Immediate need for a Wireless Field Engineer who will provide direct support of wireless & network equipment deployments. This person will travel the country installing/repairing wireless networks in locations including cafes, restaurants, hotels, and airports. This position requires excellent communication skills as this person will be working with upper level management on site as the �face� of the company. Direct, sizeable wireless installation experience is required.

� Involvement with the installation process from start to finish including conducting site surveys, cabling, configuring equipment, installing equipment, troubleshooting equipment and wireless network, and conducting final installation check offs.
� Posses the ability to guide and lead less-experienced technicians
� Ability to work independently as well as in a team
� Adept knowledge of wireless, networking, VPN, SMTP relay routing and switching
� Willing to travel on short notice and up to 80%

QUALIFICATIONS:

� 2-3 years experience in Field Operations a plus
� 1 year experience dealing with large hotel guest network environments
� Experience with extensive business travel
� Experience with start to finish, sizeable wireless installations and commercial grade equipment
� Ability to provide pre-deployment RF system testing, installation site surveys, RF interference site surveys, integration testing & modifications, detailed installation reports, installation tasks, QA inspections and in general support the activities around the deployment of wireless network equipment.
� Critical and creative thinking/decision making
� Must posses a �can-do� attitude
� Valid driver's license for operating a vehicle in the United States and clean background record
� Excellent verbal and written communication skills required

RESUME SUBMISSION:

E-mail resumes to: careers@wanderingwifi.com
No Recruiters
No phone calls please

Project Management, Training & Implementation (Norcross GA)

2009-11-11T11:28:00-05:00
Mosaic Corp specializes in software solutions for paperless business operation (AKA Document Imaging, Electronic Document Management and Enterprise Content Management). We are an Atlanta based firm with a branch office in Greenville SC and customers primarily in the SE United States.

Our business opportunity is geared toward aspiring individuals with a desire to enter the IT segment from the perspective of software training and level one technical support. Mosaic provides complete training and an ongoing opportunity to learn and grow financially for years to come.

Requirements are as follows:

Character
- Highly organized and detail-oriented team player
- Reliable and timely � no excuses, on time every day
- Ability to grasp and communicate technology software and solutions
- Ability to Problem Solve and find Creative Solutions
- Desires Success
- Leads by Example

Technical
- Knowledge of Microsoft Windows XP, Win2K
- Familiarity with PC and Hardware
- Ability to document processes (using Microsoft Office Tools)
- Manages job functions systematically
- Excellent internal/external customer service
- Excellent written and oral communication

Implementation Specialist (Buckhead)

2009-11-11T10:14:01-05:00
Position: MemberClicks Implementation Specialist

MemberClicks, an Atlanta-based Internet Company, is looking for that rare individual who is technically in the know and an excellent communicator that relishes delivering results and hitting timelines. You will be a key player in establishing and maintaining client expectations, providing assistance to our clients with our products and providing feedback and input for product enhancements. You�ve got to enjoy speaking with people, trouble shooting, problem solving and must be solution oriented. The Implementation Team is responsible for assisting our clients in the creation and implementation of our product offerings as well as maintaining and nurturing client relations. Although our Implementation Team members are not developers a solid understanding of Internet Technologies will certainly assist you in your role.

Your roles and responsibilities would include:

� Responding to incoming client escalations
� Providing guidance and solutions on best practices
� Trouble shooting technical issues
� Updating, modifying and maintaining existing client applications

How do I know if I�m a fit for this job?

Have the required technical skills

> Internet and browser savvy
> Solid understanding of HTML
> Relational database concepts
> Experience with credit card processing systems a plus
> Experience with email and hosting services a plus

Have the required talents to be successful in the position

> Well-organized and flexible
> Able to self manage and coordinate multiple ongoing tasks
> Ability to take ownership and adhere to deadline
> Ability to prioritize and coordinate multiple tasks with a sense of urgency
> Enjoy instilling urgency in your teammates
> Project Management Oriented
> Solid team player
> Enjoy problem solving
> Great phone presence
> Ability to communicate casually yet precisely and with clarity
> Ability to maintain a professional and friendly attitude in all situations
> Punctual

Finally, consider this:

Do you value working in a fun, innovative and responsive professional environment? Do you want to work with exceptionally smart and talented individuals and have the opportunity to play a critical role in building a successful business?

If you�re thinking ... �That�s me...!" and you meet the requirements above, send your resume to careers@memberclicks.com with the subject line �Implementation Specialist�

THIS POSITION IS AVAILABLE FOR IMMEDIATE HIRE.
PLEASE BE CERTAIN THAT YOU MEET THE REQUIRED SKILLS AND TALENTS ABOVE.
PLEASE INCLUDE A COVER LETTER WITH YOUR RESUME.

Office/Technical Assistant (Atlanta, GA)

2009-11-10T19:22:08-05:00
Fast paced IT consulting firm in the Dunwoody area is seeking an Office/Technical Assistant. This position will be assisting our Consulting department managers with various tasks that need to be completed on a day to day basis. Those duties could include but are not limited to setting up and installing software on the computers for our training classes, purchasing office supplies, setting up office equipment and apartment furniture for our consultants living quarters. Also this role with consist of performing errands that will assist with daily functions to include: post office, bank, Office Depot, Kinkos, airport, etc.

A clean driving record is a MUST! We are looking to fill this position immediately!!

Qualifications include proficiency w/ MS Office applications along with knowledge of computer hardware and software configuration.

The salary rate for this position is $10 hourly plus overtime along with full benefits (Medical, Dental, Vision and 401K). Please send updated copy of your resume to aprilj@theunbounded.com or contact me at (404) 731-1993. Serious & qualified applicants only!

IT Specialist Needed for Financial Services Firm (Decatur)

2009-11-10T16:42:54-05:00
IT Specialist

Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants� needs.

A-AAccess Online Payment Systems� twenty-year history has been marked by innovation and growth. We have developed and own over 95% of the technology we use, and we are constantly developing new technology solutions to meet industry needs for speed and reliability. Our success is due to these industry-leading technology solutions, our customer-centric philosophy, and our team of highly qualified, versatile employees.

IT Specialist Opportunity
A-AAccess Online Payment Systems is currently seeking a mature, highly motivated IT Specialist. This position will entail having intermediate knowledge of IT. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. The ideal candidate will have excellent verbal and written communication skills, management experience, and good reporting skills. The candidate also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Priority will be given to candidates who have experience with EFT applications and/or supporting POS systems, but training will be provided for EFT and other installation / troubleshooting requirements.

Position Responsibilities:
� Set up clients in the EFT Gateway
� Troubleshoot installation and error messages for various integrated programs (POS)
� Follow up with customers on their installation
� Assist customers in correcting transactions in the EFT Gateway
� Complete maintenance on workstations as needed
� Perform minor network maintenance

Requirements:
� MCP, MCSA Certified
� Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
� Knowledge in any tracking tool software / CRM
� Excellent organizational and time-management skills
� Ability to work independently with minimal supervision
� Excellent in troubleshooting Microsoft Office, XP problems
� Management experience

Additional Desired Qualifications:
Server and Database Administration is a plus.

To be considered for this opportunity, please submit your resume and salary requirements to hr@aaaccess.com.
***Please note that we are not considering applicants outside the Atlanta area. Please apply only if you live within a short drive of Decatur.***

For more information about A-AAccess, please visit http://www.a-aaccess-jobs.com. No phone calls or faxes please.

Technical Support Representative � IT Help Desk (Decatur)

2009-11-10T16:29:19-05:00
Technical Support Representative � IT Help Desk

Since 1988, A-AAccess Online Payment Systems has provided simple, secure and cost-effective electronic payment and authentication services for merchants around the world. Offering advanced technology and truly personalized service, our consultants act as true partners, delivering customized solutions with integrity and anticipating our merchants� needs.

A-AAccess Online Payment Systems� twenty-year history has been marked by innovation and growth. We have developed and own over 95% of the technology we use, and we are constantly developing new technology solutions to meet industry needs for speed and reliability. Our success is due to these industry-leading technology solutions, our customer-centric philosophy, and our team of highly qualified, versatile employees.

Technical Support Representative Opportunity
A-AAccess Online Payment Systems is currently seeking a mature, highly motivated
Technical Support Representative to staff our IT Help Desk. This position will entail having intermediate knowledge of IT. Responsibilities will include account setup, technology related projects, assisting clients with setup installations or troubleshooting via the phone or e-mail, and general office duties. A keen eye for detail and good follow-up skills are essential. Candidate must have excellent verbal and written communication skills. They also must be highly dependable, have a positive attitude, and a strong desire to succeed.

Priority will be given to candidates who have experience with EFT applications and/or supporting POS systems, but training will be provided for EFT and other installation / troubleshooting requirements.

Help Desk Position Responsibilities:

� Set up clients in EFT
� Trouble-shoot installation and error messages for various Point-of-Sale programs
� Follow up with customers on their installations
� Assist customers in correcting transactions in EFT
� Support merchants with terminal downloads
� Assist interoffice employees via a ticketing system

Requirements:

MCP Certified
Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
Knowledge of general office procedures
Knowledge in any tracking tool software / CRM
Excellent organizational and time-management skills
Ability to work independently with minimal supervision
Excellent in troubleshooting Microsoft Office, XP problems
Good documentation skills

Additional Desired Qualifications:
A+ Certified
Net+ Certified

To be considered for this opportunity, please submit your resume and salary requirements to hr@aaaccess.com.
***Please note that we are not considering applicants outside the Atlanta area.***

For more information about A-AAccess, please visit http://www.a-aaccess-jobs.com. No phone calls or faxes please.

IT Specialist - Network Technician (Atlanta)

2009-11-10T12:18:47-05:00
MSEmploy

Duties Include:

� Install & troubleshoot Microsoft network environments.
� Install & troubleshoot other proprietary software & hardware at client sites.
� Maintain records of client site environments.
� Provide daily & detailed updates on trouble tickets/orders.
� Work with our customers to provide their clients efficient & courteous service.
� Support IT Specialists & Third Party technicians.
� Manage small to medium projects.

Job 1892. To apply for this position, please visit http://us.msemploy.com/JobPosting/JobPostingDetailFullPage.aspx?jobID=1892

COPIER TECHNICIAN

2009-11-10T10:53:28-05:00
COPIER TECHNICIAN Field service of coin-operated copiers and office copiers in a territory encompassing Atlanta, Greenville, Birmingham, and Nashville. Copier service experience required, must provide own service vehicle (van, mini-van, or pickup with topper). Must possess strong technical skills, people skills, organizational skills. Must be professional and reliable. Regional company in business since 1964.

PLEASE REPLY TO THIS JOB POSTING BY FAXING YOUR RESUME TO 727-544-2768 ATTN: ED

Thank you

Experienced Tech support for electronic gadgets. (Alpharetta)
Must have at least 2 years experience and live near Alpharetta.
No travel, full or part time.
Some experience in a professional environment a plus.
Sales experience and ability to pick up quick another plus.
Casual office exit 11.
$8-$16 an hour plus commission on sales.
Please email resume.
Prefer stable and drug free with excellence references for a long term employment.
thank you.