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Customer Service Representatives Needed in Atlanta, GA - Hiring Now (Atlanta, GA)

compensation: $12.52/hr. ($13.50/hr. for Bilingual Spanish)
employment type: full-time

Randstad is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.

Randstad is currently working with a reputable company in efforts to fill several customer service positions. Details of these positions are below. If you are interested in this position, please apply to this posting. A resume must be submitted in order to be considered for this position.

Job Details:

Job Title: Customer Service Representative

Location:

Atlanta, GA 30303

Pay:

$12.52/hr. ($13.50/hr. for Bilingual Spanish)

Hours:

9:00am to 7:15pm Monday-Friday (Will work an 8 hours shift in-between this time)

Term:

Long term temp to hire contract

Start Date:

December 9th, 2019

Responsibilities:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

Requirements:

• 1 year of continuous call center experience with one company required
• Professional demeanor and positive
• High School Diploma and GED required
• Willing to submit to background check and drug test

If interested in the position listed above, please send a copy of your most updated resume to kyle.heuer@randstadusa.com. I look forward to hearing from you.

Kyle Heuer
kyle.heuer@randstadusa.com
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7019576713

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