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favorite this post Implementation Consultant/ Technical Support Analyst hide this posting unhide

Alexis Cummings

Implementation Consultant with more than two years of experience planning, developing and implementing software products and integrating training and documenting projects. Possesses strong product and technical knowledge, communication and organization skills. Demonstrated ability to work both independently and as a team leader; talented at educating others on features of software.

CONTACT


WEBSITE:
www.linkedin.com/in/acummings91



SKILLS

Microsoft SQL Server
API Integrations
Technical Support
SaaS Implementations
B2B Marketing
Communication
Problem Solving
Management
Software Training
Microsoft Office 365
Salesforce
Internal Audit
Software Installation


WORK EXPERIENCE

T2Systems - Application Analyst
09/2017-Present
-Project Lead in charge of Implementation of the T2Systems PARCS software.
-Ensure the project and its outputs are planned, managed and delivered in accordance with the signed Statement of Work and overall project plan with agreed Go Live date.
-Facilitate the completion of all on-boarding steps including working closely with the development department to complete the conversion of applicable data into the system.
-Train clients on the T2Systems PARCS software during implementation and onsite after Go Live.
-Support site start-up team and troubleshoot issues when they arise. If required, work with vender technicians to remediate issues.
-Provide software setup recommendations of best business practices and/or industry standards.
-Create, document, maintain new business processes during software implementation

ParkingSoft- Implementation Specialist
04/2017- 08/2017
-Conducts set up of analysis (kickoff call) of customers parking software requirements.
- Review with customer how to setup Parkingsoft PARCS software to ensure a successful implementation.
-Configure Parkingsoft Software on parking equipment
ParkingSoft Tier I & II Support Analyst 11/2016 - 04/2017
-Triage support requests in an efficient and timely manner - resolving those within the purview of Tier 1, escalating other tickets to appropriate next level support staff
-Create and maintain documentation for 1st level support solutions and processes
-Create and maintain instructional documentation for end users
Assist with hardware deployments and support when called upon.
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  • do NOT contact me with unsolicited services or offers

post id: 6792310699

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