We are seeking a Bilingual (Spanish/English) Sales Assistant to join our team! You will be responsible for helping customers by acting as the initial contact for the Sales team.
Bilingual (Spanish/English) oral and written abilities are essential in performing the duties of this position.
•Handle customer inquiries in a friendly, confident and timely manner.
•Collects information and relays it in a concise manner to the Sales Lead and/or appropriate Sales Representative.
•Fields general phone calls and emails from potential customers and convert them into sales as needed.
•Answers customers' questions products, prices, availability, product uses and credit terms as required by Sales Lead or Sales Representative.
•Document and update customer records based on interactions.
•Generates correspondence to secure additional customer information as required.
•Perform other duties as assigned.
•Bilingual (English/Spanish) speaking and writing is REQUIRED.
•Associate's degree preferred. Some college coursework is required.
•Previous experience (3+ years) in customer service, sales, or other related fields.
•Ability to build rapport with customers.
•Ability to prioritize and multitask.
•Positive and professional demeanor.
•Excellent written and verbal communication skills
•Solid PC skills, proficiency and working knowledge of standard office software, such as Microsoft Office products (specifically Excel) with an aptitude to learn in-house database system.
•Restaurant equipment knowledge is very helpful in performing the duties of this position.
•Ability to work with minimum supervision.
•Ability to execute under accelerated time frames.
•Ability to quickly adapt to change in priorities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Performance Behavior Requirements (Competencies): The following list describes the performance behaviors necessary to meet the minimum requirements.
•Entrepreneurship: Performs work with a constant awareness of improving processes necessary for positive growth. Uses extensive knowledge and skill to take calculated risks and does so confidently and successfully.
•Innovation: Develops innovative ideas and incorporates them effectively into work processes. Works with others to incorporate these positive ideas into daily practice. Assists others in implementing their ideas and makes recommendations for further improvements.
•Perseverance: Has the ability to complete tasks ahead of schedule while assisting others on techniques to improve their performance. Always willing to go the extra mile to complete projects on schedule. Does not give up on tasks until completed in a quality manner.
•Professionalism: Encourages and reminds others to act in a businesslike and professional manner. Takes extra effort to improve knowledge and skills to be the best in the profession. Adheres to the highest level of professionalism by demonstrating honesty, integrity and maturity.
•Rigor/Self-Discipline: Communicates clearly and effectively to others the steps in a process and the importance of following that process. Clearly understands the rationale for why processes must follow certain steps. Can identify multiple projects and prioritize them in order to meet required deadlines. Can take exiting project information and align others effectively within the department to achieve desired results.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; with bending, and twisting. The employee must also use hands to finger, handle or feel; and reach with hands and arms
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