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Pirena Norton
Stone Mountain, GA
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Objective: To utilize my skills, to obtain more skills. Seeking advancement with a strong company.
Qualifications: I'm a persistent individual who is aggressive, money motivated, disciplined, dependable, detailed oriented, flexible, with great communication, customer, and management skills.

American Senior Benefits /Heritage for Seniors (same company in 2014)
Appointment Setter
September 2017- Present
I work from Home using the companies CRM calling potential Medicare Clients for Louis Watson and agent in Savannah . In a 4 hour day I set 2 to 3 appointments some days I set 6 in 6 hours . I work 24 hours a week.

America's Value Channel
Customer Service
2018-layed off
I answered incoming calls from customers who watch the AVC channel, and Bid on Art, and also bought Collectible coins. I use the AVC CRM to enter the customer phone #, and the rest of all their information comes up. If the customer won the bid. I then proceeded to take their credit card information to pay for the piece of art. I worked every Tuesday and Wednesday doing the coin nights 5 to 10 pm, and I worked Every Friday, Saturday, and Sunday from 7 to Midnight.

Impact Corporate Promotions
Marketing Coordinator

National promotional products and corporate apparel company.
I scheduled appointment for the executive agents can bring prospects samples, and catalogs of ICP's work with the potential to make them a long term client. ICP does their own embroidery, and screen printing, and have access to several vendors to cross sell promotional items. I use a five 9 dialer, The Biz Chronicle Journal, Google leads for prospects, and networking on the street on my own time. Average 8 appointments a week. Prospects must have 25 employees, or more, not seen in the past year, and order promotional, and or apparel items. In order to get to the correct person it can take several follow up calls, emails, and getting passed the gate keeper.

Hiring Manager
Heritage for seniors
I began as an executive assistant which included many duties. I interviewed, hired, and trained appointment setters. I maintained insurance agents calendars, and there accounting spreadsheets using excel, and outlook I scheduled interviews making outbound calls, and incoming resumes for insurance agents using career builder, craigslist, and indeed. Made sure supplies were ordered. Ran errands for the regional manager. Issued payroll checks to appointment setters. I also scheduled appointments for the insurance agents. They would go on these appointments to sell Medicare supplements, long term care annuities, and meet other needs for clients 65 and older. Then we hired an Office administrator, appointment setter, and surveyor, and then I became a full time Hiring manager. I was temporally laid off January 21 2016 due to profit and loss. I have a very excellent letter of reference from the regional manager himself. This company has 50 locations, and 1,000 agents nationwide. I'm currently collecting unemployment.

John Casablanca's
Contacting potential talent using a internet database. These are people that have inquired about being in the modeling, and acting industry. I schedule people to come in for an audition. I had a weekly quota of 40. My average 50-60
Boykin Group/Foreclosure Stoppers * Gary Morett *
The leads are provided warm/cold from an actual Foreclosure list. Having no quota .I scheduled an average of 42 appointments per week to Stop Foreclosure. Producing average revenue of 8,000 dollars per day. Recently promoted to a consultant to also provide the free consultations with the client when they arrive to our office. Closing the client with a fee for our services. Answering multi telephone lines at the front desk, greeting potential clients when arriving for their scheduled appointment, customer service provided at all times, handle mailing, shopping, running company errands, making bank deposits, Accounts receivable, calling customers, and making payment arrangements to bring accounts current.
Scheduling Department, Mg.
The Mortgage Relief Group * Gary Morett *
The leads are provided warm/cold from an actual Foreclosure list. Having no quota .I set an average of 42 appointments per week to Stop Foreclosure. Producing average revenue of 8,000 dollars per day.
I convinced the company that nobody had ever produced this many customers since the company had been established.
Call Center, Floor Manager
Premier Access, Inc.
2008 - 2008
I currently manage a call center with 8 Agents; will have a total of 16 Agents.
These agents make outbound calls via Touch Star access through the Internet they're calling residents in the state of Washington, inviting them to a 90 minute timeshare presentation for the World Mark by Wyndham. These agents are paid straight commissions. My position is to keep the room at a high appointment setting rate. I receive a salary plus an override of the room. I also conduct many other duties at this time, such as : setting up ,and conducting interviews, computer troubleshooting, ,monitoring agents calls, verifying the appointments, confirming appointments, training agents, office duties, script changes.
Appointment Setter/ Customer Service
Taylor Construction
Set appointments to residents throughout the state of Georgia. Using an auto dialer outbound call system. Averaged 10+ demos per week on a 4 demo a week quota.1 month after starting with the company. I was promoted off the dialer to customer service .Strictly calling previous customers, rehash, show leads, and reset appointments. I also wrote up service call orders, and made many resolutions and set another appointment with the same previous customer. My total revenue for this company was over 100,000 in sales per month.
Direct Connection Inc.
Calling customers from an auto dialer, selling discount memberships, calling cards, and DVDs. Each customer gets verified by reading a 65 second script while being recorded. Then reading two more scripts back to back. Quota per day met by 32 sales per day. My average is 55 sales a day. Weekly pay is based upon hourly plus commission.
Customer Service / Sales
Granter Media Inc. 1800skyride
Receiving up to 500 calls per day for adventure sport activities. Customers call in from all over the United States to request details about different types of adventures such as skydiving, scuba diving, ballooning, ATV, car racing, paint ball etc. I also had to use the geographic map on every call along with the Internet. Entering all the purchase orders using the software Quick Books, and utilized Windows XP, Power Point, Microsoft Office Outlook, Microsoft Streets and Maps and other computer knowledge.
I also redirected several customers to the help desk, and other departments. In some cases resolved issues to avoid transferring calls.
I received payments from customers with a major credit card. I used a multiple phone line system. In a large call center. Quota was 40 per week, my average was 88.
Executive Recruiter
Schlesinger Associates Marketing Research Corporation
Recruiting Various Customers throughout The Entire Atlanta Area, for Market Research focus groups. Averaging 50 Recruits based on a 20 recruit Quota. Scheduling one on one interviews with Executive Clients. Marketing/Networking the company's Business throughout Metro Atlanta.
Gutter Shutter Co. Division of Ben Hill Roofing Co.
Maintaining and supervising a telemarketing room, with 6 employees. Trained Telemarketing Department to set appointments for sales reps, by way of providing all training material. Handled constructive issues in regards to customers' inquire. Confirmed appointments set by telemarketing. Running a T1 line, with a database of 30,000 customers. Operating and running Auto Dialer. Keeping records for payroll. Setting up and running outside show displays. Responsibility of interviewing, hiring, and terminating employees.
Appointment Setter
Gutter Topper USA
Set appointments to residents throughout the state of Georgia. Using an auto dialer outbound call system. Averaged 20+ sales per week on a 10 sale a week quota.
World Communications Satellite Inc.
Training Telemarketing Department to sell long residential long distance. Provided communication skills, sales techniques, motivation, team playing, rebuttal training, hard closing skills, and discipline. While maintaining the sales floor with a high production level. Open a second Office in Alabama. I took full responsibility over the Birmingham office. The only staff that was already on site was the secretary hired from a staffing agency. I hired everyone else including the human resource dep't, the training staff, and telemarketers. This process was completed in 5 business days.
Typing 35wpm, filing Alpha & Numeric, Internet, Email, Microsoft Office, Microsoft Works & Word Excel, Multi-Tasking, Power Point, Net Suite, Microsoft streets and maps, and outstanding computer skills such as installing them, cleaning, and software knowledge since 1995.
1979-1983 High School Diploma, Longmeadow High School
1984-1986-Associates Degree, Springfield Technical Community College
Performed Various Tasks Including:
*Sold Advertisements for The Community Phone Book* Sold Advertisement for The Employment Today Newspaper* Catalog-Selling for Women's fashion* Customer Service Representative *Specialize in Home Health Care, Certified Nurse Aide in
Connecticut, Massachusetts, Florida, and Georgia*United Technologies, Electronic Assembler* Team Leader for Several Companies* Handled Multi Incoming
Telephone lines. *Sold security systems for ADT, and Monitronics* Sold Health & Life Insurance * Merchant account Companies* FDCPA Rules* Collections for a Magazine Company Reader America* Warehouse, Factory, and Assembly line work 10 years * Assistant Manager of Salvation Army, Rockville Ct. *Commercial & Residential Cleaning in Connecticut*

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  • do NOT contact me with unsolicited services or offers

post id: 6792168702



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