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Stephanie C. Morrow
Goal and Introduction: I am seeking a career that will allow me to move forward with opportunity to grow. I would like to find a stable company to settle down in for the long haul where my various & well- seasoned skills can really be utilized. I bring 18 years of experience in the transportation industry ranging from the brokerage side as well as the carrier side.
2019-current. BroadRange Logistics. OTR Division Manager
In this position I used my business development skills to build, organize and manage the OTR Division. I am responsible for all planning, driver management, dispatch and customer service. I handle any customer or driver related issues. I use broker relationships and load boards to plan drivers daily runs. I pre plan all loads and insure they are picked and delivered on time and in the most efficient manner. I gather and forward all documents required to both the brokers and my billing department and I handle the payroll prep as well.
2019-2019 US Atlantic Express Operations Manager
I was hired in as a dispatcher/load planner. Within a month I was promoted to Operations manager/account manager. I was responsible for 5 dispatchers, 30 over the road drivers, 3 local drivers and and all customer relations. I kept the customers in the loop with constant communication and updates on load status. I pre planned all drivers to make sure the trucks kept rolling and the freight was picked up and delivered on time. I put policies and procedures in place and made sure all were enforced. My management skills and attention to detail were a true asset in this position.
2018-2019 Amazon Sort Facility Employee
In this position I am responsible for many different tasks. I use my attention to detail to perform any of these following: sort slide- in this task I sort the packages that come down the slide from the inbound trucks and I am responsible to sort the by lane. Scanner- in this task I am responsible to take the packages in my zone off the conveyor and scan and link them to the correct pallet to insure proper delivery by outbound trucks such as FED E, UPS, USPS and Amazon delivery trucks. Splitter- In this position I am responsible for 2 zones as the packages come down the conveyor, I have to pull my 2 zones and separate them accordingly for the scanners to then link.
2017-2018 Indian Creek Express Dispatch Manager
In this position I was hired in as a dispatcher, after 3months I was promoted to Dispatch Manager. I used my strong customer service skills and strong negotiation skills to repair broken relationships with brokers and drivers from the previous manager. I also trained and motivated 2 dispatchers under me to be able to provide top notch customer service. I was responsible for planning our over the road trucks as well as our local drivers. I provided routing, EFS checks, and updated our customers by email or on their websites. I was the top earner in my department.