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Help Desk Specialist - IT (Roswell)

compensation: DOE
employment type: full-time

Yardi Systems is searching for a Help Desk Specialist to join their growing office in Roswell, GA!

As an IT Helpdesk Specialist you will be responsible for:
•Responding to requests for technical assistance in person, via phone, or electronically
•Installing software and updating hardware
•Diagnosing and resolving technical hardware and software issues
•Researching questions using available information resources
•Advising users on appropriate actions
•Following standard helpdesk procedures
•Logging all helpdesk interactions
•Administering helpdesk software
•Re-directing problems to the appropriate resource

The ideal candidate will possess the following skills and abilities:
•3-5 years of experience
•Proficiency in Windows 7, Windows 8 and Microsoft Office
•Basic Network Troubleshooting skills
•PC Imaging
•Familiar with mobile device (phone/tablet) setup and use
•Excellent customer service skills
•Ability to work outside normal business hours if required to include evenings and weekends


At Yardi, we’ve created a global team dedicated to making great real estate software products and fostering a collaborative work environment. We care about our community and like to come together to make things happen, whether we are focused on creating new software innovations or giving back through philanthropy and volunteerism. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference.

There is something for everyone at Yardi, whether you love to code, or are a people person and enjoy solving issues and providing support to clients. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun!

EOE Race/Gender/Disability/Vets
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6961603765


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