End User Device Technician

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MANTECH seeks a motived, career and customer-oriented End User Device Technician to join our team in San Antonio TX.

Responsibilities include but are not limited to:

• Provides installion/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associed cabling work.
• Supports refresh, modernizion, projects, and Service Task Order activities as required.
• Follows proper processes of equipment classificion and sanitizion.
• Conducts equipment surveys, inventories, completes dabase updes, and assists with logistical services for associed equipment.
• Works all of the above requirements within Service Level Agreement time windows.
• Travels to support other locions within the area as needed up to 25% travel required

Minimum Qualificions:

• 1+ years professional experience and willingness to learn IT hardware support and installion/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices and completion of associed cabling work.
• Possess an IAT level II baseline certificion as defined by DoD 8570.01-M such as Security +
• Customer facing experience

Preferred Qualificions:

• Experience supporting CAN networking requirements.
• Experience with a ticketing system, preferably ServiceNow.
• Quality cabling skills in installion, splicing, and fabricion.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Poly

Physical Requirements:

• Maintains a regular sedentary position, tends meeting both virtually and in person, constantly positions self to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operional demands.

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