Operations Supervisor
OSM Worldwide - Austell, GA
October 2020 to June 2026
JOB FUNCTIONS
Assigns staff and schedules work to facilitate production.
Directs training or trains workers to operate distribution equipment.
Trains employees and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
Directs operation of processes, procedures, and OSM equipment, and observes operation to detect error or failures.
Reads monitor and enters commands to help operators identify and correct errors.
Notifies superiors if unable to locate and correct cause of processing error or failure.
Works with freight carriers to determine delivery of customer parcels.
Revises operation schedule to adjust for delays and volume.
Prepares or reviews production, operating, and down time records and reports.
Recommends changes in programs, routines, and quality control standards to improve operating efficiency.
Coordinates flow of work between shifts to ensure continuity.
Maintains harmony among workers and resolves grievances.
REQUIREMENTS
H.S. Diploma required; some College preferred.
At least 4 years distribution center experience required; previous postal logistics experience a plus.
Experience leading a team of non-exempt employees.
Strong leadership and training skills.
Ability to work within a high pressure team environment.
Company Description
OSM Worldwide is a leading provider of domestic and international package shipping services that reach millions of addresses nationwide and around the globe. With today's consumer ordering product online there is a large market for business to consumer shipping. Because of this we are growing fast.
Kitchen Leader
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Led breading area operations as kitchen lead, ensuring consistent product quality
Managed 3 breading staff members per shift to deliver high-quality products and customer service
Maintained compliance by keeping temperature logs according to state regulations and monitoring food waste to minimize profit loss
Prepared, breaded, and cooked chicken, ensuring adherence to food safety standards
Trained team members on weekly kitchen updates and company policies to improve performance
Maintained sanitation and cleanliness of breading station, supporting a safe work environment
Cook/Prep
WADE FORD - Smyrna, GA
September 2019 to March 2020
Prepared breakfast meals and managed kitchen opening, ensuring timely service
Sanitized kitchen daily and operated grill station to maintain food safety standards
Followed proper safe handling policies to ensure compliance with health regulations
Prepared meals with attention to customer food allergies, enhancing customer satisfaction
Prepared beverage orders and prepped ingredients to support efficient kitchen operations
Supervised all kitchen procedures and stocked production cooler to maintain workflow
Operated deep fryer and washed dishes to support overall kitchen productivity
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Courtyard by Marriott - Vinings, GA
February 2019 to November 2019
Prepared breakfast meals and managed kitchen opening to ensure prompt service
Sanitized kitchen daily and set up banquet rooms to maintain cleanliness and event readiness
Operated warewasher to uphold high standards of kitchen hygiene
Prep Cook Breakfast Meals
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November 2016 to June 2017
Opened kitchen and washed dishes to support daily breakfast service
Sanitized kitchen daily and assisted with banquet room setup to maintain cleanliness and event preparation
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Cashier
Sammy Cheezecake - East Point, GA
November 2014 to May 2016
Prepared various frostings and decorated cakes for wholesale and individual sales, supporting bakery growth
Baked cakes and cheesecakes, ensuring consistent product quality
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Supported bakery operations by washing dishes and prepping ingredients
Enabled owner to focus on baking by handling frosting, phone orders, and register operations, contributing to increased customer reach
Prep Cook
Makan Atlanta - Decatur, GA
July 2014 to August 2014
Operated pantry station and prepped food to support kitchen efficiency
Prepared appetizers, kimchee, cucumber vegetables, and steamed tofu to diversify menu offerings
Set up station and cleaned floors to maintain a safe and organized kitchen
Washed dishes and rolled wontons to assist with daily kitchen operations
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General Laborer/Forklift Operator
G&K Services - Atlanta, GA
November 2012 to July 2013
Operated RF scan gun to accurately pull and input inventory from stock
Labeled warehouse racks with barcodes to improve inventory tracking
Processed finished goods through the shipping station, ensuring timely dispatch
Utilized SAP system to check production, materials, and numbers, supporting inventory accuracy
Aided in setup and removal of 50 warehouse racks, contributing to efficient warehouse reorganization
Temporary Associate
Lithia Springs, GA
July 2012 to July 2012
Built and removed shelves, racks, mirrors, and displays during two-week Walmart assignment
Maintained cleanliness of shelves, product, and aisles to ensure a tidy retail environment
Painted various areas and disposed of all trash, cardboard, and unused materials to support store setup
Picked cases to assist with inventory management
Tyco Atlanta - Lithia Springs, GA
December 2011 to June 2012
Pulled orders for ADT services and operated RF scan gun to ensure order accuracy
Input and pulled materials from stock using Red Prairie system to maintain inventory control
Wrapped finished goods pallets and labeled boxes to prepare shipments
Operated stand-up forklift to pull and put away materials, supporting warehouse efficiency
Maintained cleanliness of warehouse to ensure a safe work environment
Forklift Operator
The Clorox Company - Atlanta, GA
August 2011 to September 2011
Picked finished goods from inventory to fulfill daily assignments from operations office
Operated sit-down forklift and handled materials to support warehouse operations
Manually hand-wrapped pallets with plastic wrap to secure shipments
Monitored cleanliness of assigned aisles to maintain safety standards
Forklift Operator
insource solutions - Atlanta, GA
July 2011 to August 2011
Operated sit-down forklift to expedite bundles of bottles off production lines
Labeled pallets with shipping barcodes to ensure accurate tracking
Expedited finished goods pallets to shipping station conveyor for timely dispatch
Helped clean all work areas in warehouse to maintain safety and organization
Batch Operator
Custom Building Products - Lithia Springs, GA
May 2007 to June 2011
Operated sit-down forklift for material handling and packing operations
Loaded and unloaded bulk trucks to support production flow
Operated heavy machinery to make batches of paste, ensuring product consistency
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Completed safety and hazardous material training to maintain compliance
Shift Manager
Mrs. Winners - Douglasville, GA
August 2005 to June 2006
Operated cash register and collected customer orders in a fast-paced, high-volume environment
Managed morning shift team of 5 employees to ensure smooth operations
Controlled inventory waste and counted daily inventory to optimize resources
Expedited bank deposits of $1200-$2000 daily, ensuring financial accuracy
Maintained cleanliness and sanitation of restaurant, supporting health standards
Entered production numbers and inventory into computer for accurate record-keeping
Handled customer complaints and issues to maintain customer satisfaction